Lloyds Bank (Stefan Rousseau/PA)
(Picture: PA Wire)Thousands of customers were unable to access their bank accounts on Sunday after Halifax, Bank of Scotland and Lloyds Bank suffered an outage.
Users took to social media to complain they were unable to access their accounts via the mobile app or website.
Down Detector, an online outage tracker, has logged thousands of reports from disgruntled customers since 10am on Sunday morning.
One Lloyds Bank customer wrote: “Can’t login to my account, or when it does login it won’t display my accounts.
“This has been an intermittent problem for a few months now. I’m thinking of moving banks because it’s so frequent. It’s down more than it’s up!”
Annoying to find out @LloydsBank online platform is down and account balances not available and showing as N/A. Called helpline to confirm who suggested calling back later but money is in the account, you just cannot see it! Not exactly helpful!!
— Paul Andrews (@FamilyBizPaul) March 27, 2022
Another added: “I’m having N/A displayed on all my internet banking and I need to move money to make a payment today."
A Halifax customer wrote: “My banking also isn’t showing a balance just n/a I’ve to got kids and need gas/electric too. Sick of this.”
Another furious user added: “I can’t see my current account or even top up my gas & electric for goodness sake!I hope this is sorted fast!!”
More than 2,000 reports about issues with Lloyds Bank have been logged by Down Detector, and just over 1,000 with Halifax.
Both Lloyds and Halifax have told customers on Twitter that the problem is now fixed.
Lloyds tweeted: “We’re aware some customers have had issues with online banking and our app. This should now be resolved if you try to log on now."
