Thousands of Thomas Cook customers could still be eligible to make a refund claim three years after the firm collapsed.
The Official Receiver, a Government service that deals with the winding down of businesses, said there are thousands of eligible holidaymakers that still need to submit a claim form for Thomas Cook. There currently isn't a deadline for submitting new claims to Thomas Cook and you can submit more than one refund.
Official Receiver David Chapman, appointed by the court as Liquidator of the Thomas Cook group of companies, said: "While we have received many claims already, we believe that there are potentially thousands more customers and creditors who are owed money by Thomas Cook but have not submitted their claims. That is why we are urging customers and suppliers to use the online portal to quickly, easily and securely lodge their claims for monies owed to them."
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So how can you claim? A refunds portal was set up in 2021 and is still accepting new requests. If you are submitting a claim, you should provide as much information as possible including your booking number, dates you were due to travel and payment details.
However, customers that were due to travel with Thomas Cook may not receive the full refund, the refund will depend on how much cash is available once the liquidation process has been completed, the Mirror reports.
Martin Lewis' MoneySavingExpert has urged all travellers who booked a holiday with the following brands to submit a claim:
- Thomas Cook Airlines Limited
- Thomas Cook Group Treasury Limited
- Thomas Cook Group Tour Operations Limited
- Thomas Cook Money Limited
- Thomas Cook UK Limited
- MyTravel Group Limited
- Other Thomas Cook brands may also pay out but this isn't guaranteed.
