Thomas Cook customers are still being advised to chase refunds for cancelled holidays after the travel firm collapsed under £1.7billion of debt. It's thought thousands of eligible holidaymakers have yet to submit claim forms following the company going under back in 2019.
An online refunds portal was set up in November last year and is still accepting new requests. When submitting a claim, you should provide as much information as possible including your booking number, the dates you were due to travel and your payment details.
There's currently no deadline for submitting new claims to Thomas Cook and you can submit more than one. However, disappointed customers should bear in mind that they may not receive a full refund.
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How much money you’ll get back depends on how much cash is available once the firm's liquidation has been completed, according to The Mirror. Nevertheless, once you've submitted a claim, you'll be able to log onto to the site to check the progress and status of each refund.
Financial expert Martin Lewis' MoneySavingExpert website has also urged all travellers who booked a holiday with the following brands to submit a claim. You can click here for more info.
- Thomas Cook Airlines Limited
- Thomas Cook Group Treasury Limited
- Thomas Cook Group Tour Operations Limited
- Thomas Cook Money Limited
- Thomas Cook UK Limited
- MyTravel Group Limited
Other Thomas Cook brands may pay out but this isn't guaranteed - again it depends on how much money is leftover once the business has been wound up. The Official Receiver hasn’t given a timeframe for how long refunds could take, although if you’re unhappy with the outcome of your claim you’ll have 21 days to appeal it.
Official Receiver David Chapman, appointed by the court as Liquidator of the Thomas Cook group of companies, said: "While we have received many claims already, we believe that there are potentially thousands more customers and creditors who are owed money by Thomas Cook but have not submitted their claims. That is why we are urging customers and suppliers to use the online portal to quickly, easily and securely lodge their claims for monies owed to them."
Thomas Cook's demise triggered the biggest peacetime repatriation ever seen as more than 150,000 British holidaymakers had to be brought home. The firm relaunched in September 2020 - almost a year after its collapse - as an online-only travel website, without its previous aircraft, hotels and shops.
The business was founded in 1841 in Leicestershire by cabinet-maker Thomas Cook. You can access the Thomas Cook claims portal here.
