Many holidaymakers were left scrambling for last-minute flights last month as easyJet descended into chaos. The airline cancelled over 222 trips from Manchester Airport which left many holidaymakers stranded.
Due to staffing levels following sickness from coronavirus, easyJet were forced to cancel or change flights at the last minute, with the majority of the changes being announced to passengers at short notice.
At the time, easyJet said affected customers had been contacted to rebook on alternative flights or receive a voucher or refund. But what are the full options available to passengers who have had their easyJet flight cancelled or delayed?
Firstly, travellers will need to keep up to date with their flight with easyjet via their Flight Tracker which can also be accessed via their mobile app too. If your flight is more than two days in advance, easyJet ask for passengers to sign in by using their booking reference and last name or their account details.
If your flight is cancelled, easyJet says there are several options available, which can be requested quickly via Manage Bookings on their website or via the easyJet App:
- Switch to another flight for free. Travellers can search easyJet flights and make changes to their booking via Manage Bookings. When making changes online, passengers can choose from any alternative flights on the same route. If travellers want to change the departure or arrival airport to another one within the same country, easyJet say they will need to contact their customer services team.
- Choose a voucher for the full value of a booking. The voucher is valid for 12 months from the date of issue. Travellers can request the voucher via Manage Bookings.
- Request a refund. easyJet passengers can get a refund for the full value of their booking. Refunds will be paid to the account travellers made the booking with. easyJet say they process refund requests within 7 days, and they may take a few extra days to come through to your bank account. Once an online refund request has been submitted it can be tracked here.
For those who have booked through a tour operator or travel agent, easyJet say they will be able to help you with your travel plans. You can also choose to manage your easyJet flights directly in Manage Bookings. If you need further assistance and your agent is unable to help you, easyJet urge passengers to please contact their Customer Services Team, and to remember to let your tour operator or travel agent know about any changes you make.
Overnight accommodation
If your flight is cancelled, easyJet say they can offer you a hotel room for the night, if you need one. Where eligible you can request a room after you’ve transferred onto a new flight on their app or in Manage Bookings. If you require a wheelchair accessible room please contact their Customer Services Team.
If you’re at the airport and are unable to log onto the internet, easyJet say their Ground Crew will be able to help you. easyJet has said they will always do their best to provide customers with overnight accommodation. In times of widespread disruption that’s not always possible so they may ask you to find your own accommodation. In this case easyJet ask that you look for accommodation, which is 3 stars or equivalent like Premier Inn, IBIS, Holiday Inn, Hotel Formule 1, Travelodge or Motel-One.
If you choose to book more expensive accommodation when equivalent hotels within easyJet's suggested range were available, they will be unable to reimburse the full cost of the accommodation. Please keep the VAT invoice to claim back your expenses.
Alternative transport to my final destination
If your flight has been cancelled, easyJet will try to get you an easyJet flight to your final destination within 24 hours of your original flight. You can find available flights and transfer on our Flight Tracker or under Manage Bookings.
If there are no easyJet flights available to get you to your destination within 24 hours, you have the option to transfer to another airline, take a train, bus or hire a car. The alternative transport must be under comparable transport conditions to your destination and you will be entitled to claim reasonable transport costs back. easyJet urge travellers to ensure they obtain an itemised receipt.
