A fed-up Kilmarnock woman is demanding more from Scottish Water after living with brown water for over five months.
Aynslie Collis, of Lainshaw Avenue, is at her wits' end battling with officials to fix the discoloured water supply in her home.
The mum-of-two first contacted Scottish Water in 2018 with a complaint about her supply and then again in July 2022.
She said: "A man came out to look at the water in 2018 and he flushed the pipes to clear it. At the time he told me it was fine to drink but he wouldn't take a sip when I offered him a glass of water.
"I bought a new shower filter in the summer and after a few uses, I could see it was heavily discoloured so I called to complain again.
"It's been horrible. I can't take a bath because the water turns my skin brown, my daughter's dentist thinks it has caused the staining on her teeth and the inside of my kettle is stained yellow.
"A lot of white clothing, bed sheets and towels have been ruined from using my washing machine. If I have anything light to wash I need to visit a family member's house to use their machine.
Aynslie claims a sample of her water was tested in August showed 800 microgrammes of iron found per litre of water - the standard in Scotland is 200 microgrammes of iron per litre.
Scottish Water stands firm that iron found in water is safe to consume but have continued to send Aynslie 12 to 18 large bottles of water every week since the summer.
Aynslie added: "If it was that safe to drink they wouldn't be sending me bottles of water every week to use instead.
"I've been left to just get on with it and no one can tell me when things will be fixed.
"I sent in a claims form to my insurance to help cover the costs of the damage to items caused by the water but Scottish Water refuses to take liability. It's shameful they refuse to hold their hands up for this."
A Scottish Water spokesperson said: “We are aware of the issue of discoloured water at this location and we have been in regular contact with the customer to provide support since the matter was reported to us in July of this year.
"We sincerely apologise for any inconvenience this is causing. While we realise the water might not be aesthetically pleasing, we can confirm that there is no risk to health.
“We continue to deliver bottled water as and when required, and a regular programme of flushing is in place to help clear any discolouration.
"While there is no quick fix to address this matter, future investment is being planned to replace a section of the main that’s affected. We will keep the customer fully updated on those plans and any timescales.”
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