RTE has issued an apology after The Toy Show The Musical has been forced to reduce the number of shows after cast and crew members fell ill.
The musical was forced to cancel its Saturday and Sunday performances over sickness – just days after the show opened at the Convention Centre last Wednesday in Dublin.
While performances will resume on Tuesday, December 20, Wednesday and Thursday will have two shows instead of three with the 12:30pm show on Wednesday and the 7:30pm show on Thursday cancelled.
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In a statement, Toy Show The Musical bosses said: "While there is a significant degree of resilience in the cast, where roles can be covered by understudies, given illness persists among a cast of predominantly children, it is necessary to make further adjustments to the schedule this week," it read.
"On Wednesday 21st and Thursday 22nd we will be reducing the number of shows from three performances a day to two, cancelling the 12.30 show on Wednesday and the 7.30pm show on Thursday.
“Ticketsolve, our ticketing partner, will today be contacting those affected regarding rescheduling and refund options. We will of course be offering full refunds.
"In addition, for those who missed the show due to the cancellations, we would like to a 25% discount on tickets to attend a show this week or next. We sincerely hope those affected by the cancellations can find a time to come and see the show.
“The Toy Show the Musical team is truly sorry for the real inconvenience these changes have caused.
“We have been monitoring and responding to ticket holders on social platforms and are very aware of how disappointed and upset families were that the shows were cancelled, particularly at such short notice. The team tried its very best to make the shows happen, but ran out of time and options and had to cancel.
“The adjustments we are making to the schedule this week are to minimise the risk of that happening again.”
It comes in the wake of Rte announcing on social media on Saturday afternoon that the show was cancelled due to cast and crew illness – just as people were reportedly taking their seats.
RTE said that "the team did everything possible to avoid this situation," and that they are "truly sorry for the inconvenience caused."
RTE said that the team thought that the shows would be able to go ahead up until the last minute but "ran out of time and options and had to cancel." The changes made to the schedule for the upcoming week are to "minimise the risk of that happening again," and that they "are very aware of how disappointed and upset families were that the shows were cancelled, particularly at such short notice."
Over the weekend, RTE Director-General Dee Forbes was forced to publicly defend the show in an Op-Ed in the Irish Independent.
Earlier in the week, the issue of the musical's funding had been raised in the Dail, while one critic denounced it as "A cynical, arrogant money-grab by an organisation that appears to have forgotten its primary purpose.”
"As media fragments, RTÉ, as a dual-funded public service media organisation, has an obligation to diversify its commercial activities beyond advertising. We must try new things, to grow and sustain all we are obliged to do," Forbes wrote.
"Inevitably when we do something new, it attracts attention. While the BBC (and other broadcasters) has developed many live shows based on some of its big TV properties (eg, Top Gear, Strictly Come Dancing, Dr Who), this new show, developed over the past few years, is a new departure for RTÉ."
She went on to say that the employment of mostly Irish cast and crew, and nurturing the development of the young cast into the stars of tomorrow was a "key aim" in developing the show.
"The attempts by some to pit Toy Show the Musical against other productions is at odds with the broad support we have received from the theatre world," added Forbes. "It is also at odds with the amount of airtime support RTÉ routinely makes available to live events of all kinds through its RTÉ Supporting the Arts scheme."
She added that Rte was "very proud" of the show and that it had not detracted from the organisation's World Cup coverage, developing documentaries like 'Quinn Country' or their political news coverage. "RTÉ has long had to do many things at once," she said, "that’s what we’re here to do."
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