Thousands of McDonald's burgers, fries and milkshakes are scoffed across Nottingham every day. You know the drill and what's in store with no surprises in store when you step through the Golden Arches.
But not all McDonald's are equal as review platforms reveal. Customers leaving five star reviews praise the cleanliness, speed and service. Unhappy visitors at the other end of the spectrum grumble about lack of cleanliness, speed and service. Another big complaint is missing items.
On TripAdvisor the fast food restaurants are ranked in the 'quick bites' section out of a total of 194 cafes, restaurants and fast food restaurants but more people take to Google to leave their reviews. Here's how they fare.
Exchange Walk, Nottingham
TripAdvisor: Rating 3/133rd
Google: 3.9
One of the best reviews said: "A neat and tidy, light and airy restaurant we ordered a double cheeseburger, fries and cola, service was quick and I must say we both really enjoyed our burger meals in here. It was just what we needed, a tasty, unpretentious burger meal to soak up the beer in the pubs we had picked out to visit. Couldn't fault anything about our visit. Easy to locate along Exchange Walk/St Peter's Gate, most definitely well worth checking out if you're in the area and in need of a sneaky burger meal."
Not everyone is happy though. One of the more negative reviews, posted two weeks ago, claimed: I haven't been in here for about a year. Found the lack of hygiene shocking. Fries strewn all over the floor under tables. Sauce smeared all over the tables. Nobody cleaning it up, just left there. I left without eating, disgusted."
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Angel Row, Nottingham
TripAdvisor: Rating 3/144th
Google: 3.7
"Greatest McDonald's in East Midlands just brill service all round," said a customer, who could find no fault with the food or service.
Another visitor didn't have such a good experience, grumbling: "Not the cleanest McDonald's I've ever been in. Was not too busy but had a little bit of a wait due to lack of staff. The ingredients in my Big Mac were on the bum [an unfortunate typo] in the wrong order served in a larger box than it should have been because they didn't have any Big Mac boxes and had all fallen into pieces inside the box so I had to reassemble it to eat it!"
Victoria Centre, Nottingham
TripAdvisor 2.5/152nd
Google: 3.8
"This place is massive, plenty of seats both inside and out love the new ordering machines so easy and quick to order well worth a visit."
However, one Nottingham mum wasn't happy when things went wrong with her order. "Just ordered on the app for my daughter to collect from here on the way home and they wouldn't take the payment or make the order as I wasn't physically there. That's not the main problem though! No cheese on my big tasty. No sauce at all on the sweet chilli chicken wrap. No sauce with my chilli cheese bites. No straws for the drinks. And according to my daughter it wasn't even busy!"
Clifton
TripAdvisor: Rating 2.5/157th
Google: 3.8
There was five stars from a customer, who still had a niggle: "Clean, tidy and a full menu on offer. Inside seating available, toilets were immaculate too. Staff on site keen to help. Has a drive through too. Ample parking. The only downside on my visit was the apparent ignorance of the UberEats or other home delivery people's bags on the floor in the way of the doors."
Not so happy was this visitor: "Honestly disappointed with this McDonald's. This would have been the 5th time coming to the restaurant and my order isn't complete, food missing, drinks missing etc. I understand at the busiest of times with a handful of staff on but with what I saw a lot off staff was on and at half past 8 at night I expect better. I shouldn't have to check every time I go but now I'm going to have to when coming here again. Not happy!"
Castle Bridge Road, Castle Marina
TripAdvisor: Rating 3/160th
Google: 3.8
"It has got to be one of the best. Food is great and so staff thanks," said one of the most satisfied reviews.
But at the other end of a scale, someone commented: "Burgers are always only lukewarm. Always seems to be a disappointing visit to this branch."
Clumber Street
TripAdvisor: Rating 2.5/ 167th
Google: 3.8
Leaving a five star review this burger fan said: "Staff are very friendly! I love going there when I'm at college with friends! My only issue is the wait time but there's a wait time for nearly all McDonald's no matter where you go so it doesn't bother me too much."
There was just one star, however, from a woman who says items were missing from her order. "Shopping trip to Nottingham and stopped in at Mcdonald's on the way to the car. Was really busy so we decided to take out. Missing items and only realised half way down the A52. No answer to get a refund either."
Springfield Retail Park, Bulwell
TripAdvisor: Rating 2/173rd
Google: 3.7
"A very good McDonald's, it's rare I give a 5 star review for a McDonald's but this one stood out. Firstly there is easy road access. The car-park and drive-thru is better laid out then most other McDonald's sites. The food and service was quick but not rushed so the attention to detail of my order was perfect. The food was hot, not lukewarm like most of the others I have visited. Very pleased."
Not everyone had the same experience though. "Drive-through more like queue, park up, wait and finally get mediocre barely warm food. Why have a drive through if you always have to park up... every time."
Colwick Loop Road
TripAdvisor; Rating 2/181st
Google: 3.6
"Typical McDonalds.. great value, clean and good food. Parking as a bit confused. Great fast service too," said one happy customer.
However, one disgruntled visitor wrote: "This branch always seem to mess my wife's order up. She has coeliac disease meaning she can't eat gluten. Due to this she has the burgers without the bun. Now I think it doesn't take a genius to figure out that they shouldn't be putting the plastic cheese on the bottom of the burger box (they put her burger in chicken nugget boxes). The burgers melt the cheese and it ends up stuck to the cardboard box every time, it looks like they just throw the burgers in then throw the salad into the box willy nilly."
Nuthall Road
TripAdvisor: Rating 1.5/183rd
Google: 3.8
Top marks here: "The drive through is very efficient. Waiting times are minimal. And friendly staff."
But this customer wasn't impressed: "Asked for a cup of tea through the drive through. Got to my destination and started drinking. Tasted bland. Opened the lid. I just had hot water. No milk no tea bag. Thanks!"
