A bride-to-be has been left devastated after being forced to cancel her dream wedding abroad after Tui axed flights at the weekend.
Seren Rounds, 27, and her fiancé Adam Howells, 29, from Caerleon, South Wales, were due to flight to Paphos, Cyprus, on Saturday, May 28, with a wedding party of 34 people.
But their 1.35pm flight from Bristol Airport was cancelled by the travel agents ahead of the half-term rush.
Ms Rounds stepfather Kevin Trenchard, 55, from Caerleon, Newport, explained the family and friends got to the airport four hours early having seen news of the challenges at airports recently, Bristol Live report.
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After praising the speediness of getting checked in and through security their flight to Paphos was still showing as on time, but then the delays struck and the wedding party began to fear the worst.
Mr Trenchard said: "They called us down to the gate to give us the bad news, which at that stage was that the flight had been delayed until 10.30pm Sunday (May 29) evening."
The airport staff initially said they could only find 13 hotel rooms to accommodate passengers affected by the flight change, at which point some of the wedding party with young children left for a hotel in Bristol.
He explained: "They then made the announcement that the flight has been cancelled and that we'd all get a refund."
Passengers have been offered £200 vouchers along with a full refund and a £350 compensation sum per person by the airline.
"She was obviously broken yesterday and they're actually in Tui in Newport trying to sort something else out but it doesn't look like it's going to happen," Mr Trenchard added.
He said his step-daughter had been planning the wedding meticulously for the past three years.
He said: "Because she's a school teacher we are limited to the available slots we can get away.
"She may still get married later this year but if we do that it might have to be somewhere like Vegas where we can just go and get it done without any big planning.
"If you want to get married [in the UK] it takes ages to find an available slot."
A spokesman for TUI added: "We would like to apologise for the inconvenience to our customers on flight BY 6676 from Bristol to Paphos, on Saturday, May 28, who were delayed to a combination of factors causing significant operational disruption.
"Unfortunately, we felt the impact to customers holiday was too great and took the difficult decision to cancel the flight.
"We contacted affected customers as soon as we became aware of the change and all customers will receive a full refund within 14 days.
"We understand how disappointing and frustrating this is and we do apologise for any inconvenience caused."
