Tesco's 20 million Clubcard customers have until May 5 to opt in to continue to get vouchers and statements in the post.
The grocery giant has revealed it is to stop distributing paper coupons under a shake-up of its Clubcard loyalty scheme.
From next month, statements and vouchers will be online only - unless the customer specifically requests paper coupons. Instead, any accumulated points will be transferred into vouchers over email, with a barcode for consumers to scan at the checkout in stores. Tesco said that not all customers would be affected, and it will make the change for those who regularly shop online, and that those users will get an email letting them know about the shake-up.
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If you have received an email and want to keep receiving your quarterly Clubcard statement and vouchers by post, you'll need to actively opt back in. You can do this by signing into your MyClubcard account online, clicking on 'statement preferences' and changing it back to 'by post' by May 5.
If you change your preferences after May 5, you'll receive your May statement and vouchers by email, but will then receive your August statement and vouchers by post.
The shake-up comes amid a store transformation that will see the grocer, the largest in the UK, open 59 new branches over the next 12 months. It follows the decision to axe its Metro store format under a restructuring last year.
Chief executive Ken Murphy said the latest opening programme will take it to a total of over 2,000 Express stores and 1,001 shops. “Our priority is to be the most convenient retailer,” Murphy said. “That means serving customers wherever, whenever and however they want. No matter where our customers live, or how they shop.”
Up to 290,000 shop staff, along with call centre and warehouse workers, at Tesco will also get a bonus as a special "thank you" for their efforts over the past year.
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Tesco Clubcard was launched in 1995, and was the first supermarket loyalty card in the UK, although it was quickly followed by Safeway's ABC card later in the same year.
Customers collect points with their shopping, which can be used as money-off vouchers or exchanged for gifts or days out. A more recent innovation is Clubcard Prices, which allow the loyalty card holder to get lower prices on certain items for a limited time.
