A mum says she was left in tears in the middle of Tesco after a mix-up meant she had to return £50-worth of shopping. The mum was left 'humiliated' by the incident.
She says she 'cried her eyes out' when she left the supermarket, after a mix-up with school meals vouchers left her unable to buy the shopping she needed. As such, she had to borrow money from her sister to keep her kids fed throughout the week.
The mum-of-two said she had to put back almost £50 worth of items from her trolley in front of a large queue. The 25-year-old, from Stoke-on-Trent, said: "There was a massive queue at the time, and I was standing there, I felt so gutted. I had to pull some items out of my trolley in front of strangers.
READ MORE : Sainsbury's shoppers 'fall to their knees' when they see 'astronomical' price of fish fingers
"I had to put almost £50 worth back so I can afford to pay my bills. It was heart-breaking, embarrassing and left us short on things for the week.
"I left crying my eyes out because I felt so embarrassed at the time. It was very humiliating, to have to pick through our shopping and see what we could put back was very demoralising. My sister had to give me some money to see us through the week.
"I felt unworthy of being there, like I wasn't wealthy enough to shop there and I felt not welcome being on Universal Credit. But a lot of people are on it."
Parents claiming Universal Credit with children who receive free school meals can claim vouchers to use in supermarkets during the summer holidays. The mum says she had the e-voucher on her mobile phone, but was told by staff that the e-voucher must be printed off.
However, Tesco say they do accept the e-vouchers, but were unable to process this e-voucher as the code was only partially visible on her mobile phone screen. Tesco says they suggested either changing the phone settings to make the code fully visible or printing off the code to allow it to be processed.
The supermarket has now issued an apology to the mum and invited her back to the store so they can apologise in person and ensure she has the food her family needs. A Tesco spokesman said: "We're really sorry this happened and for the upset caused to the customer.
"E-vouchers are accepted at our stores and we would like to welcome the customer back to the store so that we can apologise in person and ensure that they have all of the food that they need."
READ NEXT:
-
B&M follows Aldi and Home Bargains and shares 'game-changing' message to anybody who shops there
-
ASDA delivery driver finds 90-year-old sat in the dark and goes viral for what he did
-
Aldi shoppers go wild for £5 homeware SpecialBuy that's 'the same as' £150 designer version
-
Instant fine warning issued to Brits with Vodafone, Virgin Media, TalkTalk or Sky Broadband
