A Tesco customer decided to challenge fellow shoppers about their lack of masks after being left "absolutely disgusted" during a visit to a city centre store.
Sue Davies visited the Hull branch in the St Stephen's shopping centre on Sunday (January 16) and was far from impressed with the number of people not wearing a face covering.
She added that she was also unhappy with members of staff who failed to challenge customers themselves and decided to speak to the store manager.
The manager informed her that it was not Tesco's policy to challenge customers not wearing masks, which prompted Sue to take matters into her own hands.
After being contacted by Hull Live, Tesco said they continue to follow government guidance and that unless exempt, it has been a legal requirement since November 30, 2021 to wear a face covering in their stores.
Speaking about her recent trip, Barton upon Humber resident Sue said: "Are people in Hull just stupid or are they above the law?
"I was absolutely disgusted whilst in Hull on Sunday a store as large as the Tescos in St Stephen's were not challenging customers that were not wearing a face covering.
"Over half of the customers and some of the staff were not wearing a face covering. Why was I the only person in the store challenging them?
"I asked to speak to the store manager of Tescos about not challenging customers to be informed by her that it was not the company's policy to challenge those customers that were not wearing masks.
"The government has made the wearing of masks mandatory; while I accept that most of the country are becoming Covid weary and just want to get back to normal, myself included; but stores should be refusing entry to non mask wearers to show that they care and support those hard pressed staff fighting to deal with those taken ill."
"Recovery from this pandemic will only happen if everyone does their part," added Sue.
Tesco said staff are required, in line with government guidance, to wear masks unless exempt for medical or safety reasons.
The chain has other measures in place to reduce risk of transmission.
These include hand sanitisers placed around stores, protective screens at checkouts, floor markings to help everyone keep a safe distance and a traffic light system at all large stores and the busiest Tesco Express stores.
The light system tells customers when they can safely enter.
When compulsory mask wearing was reintroduced in England in Autumn 2021, Tesco was one of a number of supermarkets to decide to adopt an approach of not directly challenging customers who do not wear a face covering.
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