Tesco is set to phase out a staple feature of its stores after 'lack of customer demand'.
The supermarket giant appears to be moving away from manned checkout tills with more of an emphasis on self-checkout. Larger self-service checkout tills have been installed in some stores which allows six bags can be packed at once and more space of the trolley.
The larger self-checkout tills are three times longer than the average and Tesco has said they have been successful with the customers.
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As Birmingham Live reports, this comes as many people have been calling for Tesco to bring back staff. A petition has since been signed by over 218,000 frustrated customers who are arguing that the supermarket should stop adding the self-service checkouts to their stores on change.org.
A Tesco spokeswoman told The Grocer : “We are proud to offer customers choice when it comes to checkouts, and after successful trials we are introducing new trolley-accessible self-service checkouts in some of our stores, which have more room and are easier to use for larger shops.
“Our colleagues and the friendly service they provide are absolutely vital to our stores – they will always be on hand to help our customers, and will continue to operate attended checkouts so that customers can choose the option they prefer.”
Grocery Insight chief executive Steve Dresser told The Grocer the move was in-line with an increasing trend for moving to focus on self-service checkouts.
“[Supermarkets] are moving to dedicated checkouts rather than empty manned checkouts, which naturally are linked to the hours given to the front end.
“Of course, there are savings to be made losing the manned checkouts, but the reality is, you rarely see checkouts open these days en masse anyway, so it’s underutilised space. It’s not always positive for customers, however, as some may feel forced into self-service options.”
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