A teenager was left devastated after being excluded from her school debs despite paying €580 for a dress.
The 15-year-old was said to be in tears when she was told she wouldn't be allowed to attend her school's leaving do alongside fellow pupils.
But the principal of North Durham Academy in England has defended the decision, saying the Year 11 pupil did not meet the criteria.
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In England, students are typically schooled until the end of Year 11, after which they can choose to go on to what's known as 'sixth form' or 'college' for two further years of study.
Her grandmother told Chronicle Live that the family had become aware of the decision via a voicemail from the school on Monday afternoon, just two days before the event.
She added that three weeks ago she paid £35 (€41) for a ticket for her granddaughter to go to the prom, believing she would be allowed to attend, but now the girl will never get to wear her stunning baby blue dress, which cost £495 (€580), as well as £50 (€58) for alterations.
Her grandmother said: "We know she was no angel, we're aware that she's had issues at school before. She can be a bit mouthy but she's dead loving and caring and she'd help anybody.
"She had fallen behind at school previously and then she came to live with me and she's really tried going to school and sticking in in that time and tried hard for her exams.
"I'm not normally one to complain but I just don't understand why the school would take the money for the ticket three weeks ago and then wait until two days before to let us know. They also let the good kids get their ticket for free, but if they'd been 'naughty' they had to pay for their ticket."
The grandmother said she visited the school on Tuesday afternoon to ask staff why she had been excluded from the prom two days before the event. She added that she was told by a member of staff that her granddaughter didn't meet the criteria in November and March and she will be refunded for the ticket.
The grandmother claimed that she was told by a staff member at the school on Tuesday that her granddaughter had been told around six weeks ago that she wasn't allowed to go to prom. She added: "Why wouldn't the school send it in writing if they had said that? You wouldn't just tell a pupil that. I know if I asked my granddaughter she would say she hadn't been told."
North Durham Academy said Year 11 pupils had been reminded of the criteria pupils must meet to attend prom on a number of occasions throughout the year.The school's principal, Mark Gray, said that students had four criteria to meet - attendance to school, attendance to after school revision sessions, effort in lessons, and behaviour - which the pupil had failed to meet.
But her grandmother explained that as well as her granddaughter being devastated that she has been excluded from prom, she has also been left almost £1,000 (€1,170) out of pocket as she will be unable to return the dress and has already paid for additional costs, including hair, make-up, nails, and tanning treatments, as well as shoes, jewellery, a bag and custom-made decorations for her mum's car, which the pupil and her friend were planning to arrive to prom in.
Her grandmother added: "I've got health issues but I've been working harder to get her the dress and everything she needed so she could go to the prom. Now I've got a dress hanging up in the house worth £500 (€580) which is no good whatsoever."
In an attempt to get answers and ask the school to reconsider the decision, the pupil's mum and grandad paid another visit to the school on Wednesday to meet with Mr Gray. He explained that the child did not meet the criteria and would not be allowed to attend the prom.
Mr Gray told ChronicleLive : "I have just met with the pupil's mum and grandparent regarding the decision to not allow her to go to Prom this year and have explained to them the reasons for the decision. The grandparent acknowledged the reasons and said he understood them but simply wanted to ask if I would re-consider.
"I explained that the pupil was not able to attend Prom this year as she had not met any of the criteria shared with all Y11 students at the beginning of the year. I then explained that the students had been reminded of the criteria on a number of occasions throughout the year in assembly and through conversations with members of staff and that I had checked attendance at assemblies to ensure that the pupil had been present and therefore will have received the information.
"I also explained that those students who had met all of the criteria were having their ticket paid for, which I feel is a lovely gesture to recognise the many students who have got it right throughout their time in Y11.
"Although mum and grandparent were not happy with the outcome, I feel strongly that they were satisfied that I had investigated the pupil's case thoroughly before making, what was a very tough decision."
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