An ill Taylor Swift fan said she was “treated with contempt” by the audience at one of the singer’s Wembley Stadium gigs.
Holly Fleet, who has colitis and has a stoma bag, said the gig was “epic but the crowd were not”.
Writing on X, formerly Twitter, under the name StomaBabe, she said: “I have never dealt with such nasty people before. I had to keep going the toilet and was treated with contempt whenever I went back to my spot. Despite explaining I have a medical condition.
“I was wearing my sunflower lanyard to let people know I have a hidden condition and had my backpack on with stoma supplies in. One lady demanded I remove my back pack even as I explained why I was wearing it. She then proceeded to continuously shove me. This was a parent btw.
“When I used the disabled toilet I was continuously harassed by people banging on the door and shouting to hurry up. This made my anxiety go through the roof.”
So @taylorswift13 was epic but the crowd were not… I have never dealt with such nasty people before. I had to keep going the toilet and was treated with contempt whenever I went back to my spot. Despite explaining I have a medical condition. 1/3 pic.twitter.com/1AFVwwyibz
— Stoma Babe (@stomababe) June 23, 2024
She said she would not go back to the venue until it was “a safer environment for those with medical conditions”.
The three Wembley gigs were part of Swift’s sell-out Eras Tour which has broken all records for ticket sales.
A spokesperson for Wembley Stadium said: “We would urge all our guests who might require specialist help or assistance, to contact our customer engagement team who are fully trained in disability awareness and have undertaken specific training to support all of our guests.
“Wembley Stadium is committed to providing an inclusive experience for all disabled guests, regardless of whether their disability is visible or non-visible.”
They added the stadium had three Changing Places facilities and 147 accessible toilets and had been adapted to make it “accessible to all”.
“We pride ourselves on being an inclusive stadium," the spokesperson added.
“We also work with expert partners and specialist user groups to provide a range of services and facilities which can be accessed by guests with specific requirements.”
