A takeaway restaurant has sparked fury after refusing to refund a customer when she accidentally tipped 30 percent.
The woman accused the place of "scamming" her after she was told there was no way she could get her money back after making a mistake with the card reader whilst paying.
And when she consulted the manager, her complaint was brushed off and she was instead told that her tip would be "greatly appreciated" due to the upcoming festive season.
The furious customer took to Reddit for advice on whether she should have just let it go after making the tipping error.
She explained that she'd went into the restaurant and ordered a burrito bowl to take away, and when she paid, they had a new tip option on the card reader that they'd "never had before".
In the post, she said: "The card reader is not touch screen, nor are there tabs on the side to select options there are just numbers.
"Before I paid the screen asked what amount I wanted to tip 20%, 25%, 30% or other. I tried to press the number 4 for "other" but the button did not work."
She continued: "I told the worker number 4 did not work and asked the worker what to press for "other" and she told me 3. After I selected 3 it added a 30% tip to my card. I told her I wanted to select other and not 30%.
"I asked her to refund my tip and she said that's not possible since they can only refund actual orders if there is something wrong with the food. I told her the card reader buttons were not working properly and it does not have an easy or obvious option to select no nor did the right option work."
The server then insisted the tip "wasn't that much anyway" and so the woman asked for the manager instead.
But instead of offering a refund, the manager simply said how much the tip would "really help" her staff in the run-up to the festive season.
The woman continued: "The manager asked me why I selected a 30% option if I wanted other and I told her the number for other did not work and when I asked her worker about it she told me the wrong answer.
"She told me I was gullible and blaming her worker for my own mistake and out of "good customer service" she will refund my tip but told me this will not happen again."
Confused, the woman asked other people on Reddit if she had overreacted or not. Many people were firmly on her side, and accused the restaurant of trying to scam her out of a tip.
One person said: "Honestly I would report this incident to your local business or city official because it seems like they did this just to force a tip. Instead of relying on tips to help employees out they could give them a raise."
Another agreed, saying: "Why are they even asking for a tip? It's a takeout spot. 30% shouldn't even be an option."
And a third said: "Even if we give them the full benefit of the doubt that they weren’t actively trying to scam you, neither the cashier nor especially the manager should have said anything to make you feel guilty for asking to be refunded money you did not intend to tip."
Who do you think was in the wrong? Let us know in the comments.
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