Starbucks has been ordered to reinstate seven sacked employees after the coffee giant were caught "spying" on workers "hundreds of times", a judge ruled.
The judge ordered Starbucks to reopen a store and stop infringing on workers' rights after finding the company violated labour laws during a unionisation campaign in Buffalo, New York, US.
The decision issued by Administrative Law Judge Michael Rosas, of the National Labour Relations Board, requires Starbucks to post a 13-page notice listing its labour violations and workers' rights in all US stores.
The order also requires Starbucks' interim CEO Howard Schultz to read or be present at a reading of employees' rights and distribute a recording of the reading to all of Starbucks' US employees.
Judge Rosas cited Starbucks' "egregious and widespread misconduct" in his 200-page decision, which consolidated 35 unfair labour practice complaints at 21 Buffalo-area stores filed by Starbucks Workers United, the union organising in Starbucks' stores.
Judge Rosas found that Starbucks had threatened employees, spied on them and more strictly enforced dress codes and other policies.
The order requires Starbucks to reinstate seven workers who were fired for their union activity and provide financial restitution for 27 other workers for violations like refusing to grant time off.
It also requires Starbucks to bargain with the union at multiple stores and reopen a location in Cheektowaga, New York, that was closed amid significant union activity.
Starbucks said on Wednesday it believes the decision and the remedies ordered are inappropriate and is considering its legal options.
The parties in the case have until March 28 to file an appeal to the full National Labour Relations Board.
Starbucks said the individuals in the case were fired for clear violations of the company's policies and not because of union activities.
But union supporters were elated with the ruling, saying it will help energise their campaign.
"This decision results from months of tireless organising by workers in cafes across the country demanding better working conditions in the face of historical, monumental, and now deemed illegal union-busting," said Michelle Eisen, a Starbucks barista and union organiser in Buffalo.
Ms Eisen's store voted to unionise in late 2021, the first Starbucks in decades to take that step. At least 289 of Starbucks' 9,000 company-owned US stores have voted to unionise since then.
Workers are seeking better pay, improved training and more consistent schedules, among other things.
The company says it already provides industry-leading benefits and believes its stores function best when it works directly with employees.
The ruling came on the same day that US Senator Bernie Sanders, a Vermont Independent, announced an upcoming vote that could force Mr Shultz to testify about the union campaign before the Senate's labour committee.
Mr Sanders, who is chairman of the Senate Health, Education, Labour and Pensions Committee, said that members will vote on March 8 on whether to issue a subpoena to Schultz.
If the vote passes - and it is likely it would since Democrats are in the majority on the committee - Mr Schultz would be required to appear on March 15.
