Staff at a recently closed West Bridgford care home laughed at a resident who was shouting for help whilst in pain, health inspectors have said. Adbolton Hall, which announced last month that it had taken the "difficult decision" to close, was rated inadequate in all areas by the Care Quality Commission (CQC).
MPS Care Group, the company that runs the home, said the decision to close came some weeks prior to receiving the inspection report, which was published on October 29. After the first day of the inspection, carried out on August 17, the CQC said the registered manager resigned.
One resident who was asking for pain relief was said to have been ignored by workers for more than 40 minutes, despite repeatedly asking. In another instance, the health watchdog said it observed a person shouting out for help whilst in pain during lunchtime, but was ignored and at times laughed at by staff.
Read more: 'Difficult decision' to close West Bridgford care home over staffing issues and rising costs
Inspectors said risks to residents were not assessed and prescribed medicines were not always given out. "Medicine records for a person living with Parkinson's disease demonstrated there had been two occasions where they had not received their medicines," the report reads.
The CQC also criticised the home for "not treating people with dignity" and "not respecting privacy". Inspectors said they observed residents to be wearing "ill-fitting and dirty clothes".
"We found people who required support with personal care needs to be unkempt," says the report. "For example, a person who required support to clean their teeth as detailed in their care plan had thick plaque on their teeth. This was undignified."
MPS cited problems with recruitment and the increasing cost of living when explaining its decision to shut Adbolton Hall. It said all residents had been placed in new homes since its closure on October 28.
A spokesperson for MPS said: "We closed Adbolton Hall as a service provider on the 28 Oct 2022 and all residents have been placed in appropriate new homes. The decision was made to close the home some weeks prior to receiving the CQC inspection report, and this decision was made solely by the company which could not see any viable way forward given the huge cost increases and the lack of competent and available staff in that area of Nottingham."
The group, which owns six other care homes across England, including Highfields in Bulwell, confirmed last month Adbolton Hall was the only care home to close in the group.
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