In a survey by IBD and TechnoMetrica, three savings and investment apps rated as the Best In Fintech by earning the highest overall customer ratings across six performance categories. SoFi, the unit of SoFi Technologies, earned the No. 1 overall rating. It was followed by Webull and Plaid.
The survey asked 6,000 consumers to rate their experience with fintech apps they used in the last 12 months. Six savings and investment apps qualified for the survey analysis. The ones that failed to crack into the top three overall Best In Fintech territory were Acorns, Stash and Robinhood, although each ranked highly in at least one category. To qualify for the rankings, at least 100 of a company's customers had to participate in the survey.
We list below the best savings and investment apps in Overall Customer Experience. Scroll down to see Category Rankings. For more details, read our full report on the best savings and investment apps, as well more coverage of the Best In Fintech 2022. (Other Best In Fintech topics covered in this series include digital wallets and cryptocurrency apps.)
The Best In Fintech logo and accolade are available for licensing through IBD's partner, The YGS Group, at IBDlicensing@investors.com or 800-290-5460.
Savings & Investment Apps: Overall Customer Experience
|
| 1 |
SoFi |
66.5 |
| 2 |
Webull |
63.8 |
| 3 |
Plaid |
63.7 |
| CATEGORY RANKINGS |
Customer Service
|
| 1 |
SoFi |
64.3 |
| 2 |
Webull |
61.7 |
| 3 |
Plaid |
58.4 |
Ease of Use
|
| 1 |
SoFi |
80.1 |
| 2 |
Webull |
69.1 |
| 3 |
Robinhood |
68.4 |
Fair Prices/Fees
|
| 1 |
Webull |
70.1 |
| 2 |
Plaid |
60.0 |
| 3 |
SoFi |
59.0 |
Rewards
|
| 1 |
SoFi |
53.7 |
| 2 |
Plaid |
51.3 |
| 3 |
Acorns (tie) |
44.8 |
| 3 |
Stash (tie) |
44.8 |
Security/Privacy
|
| 1 |
Webull |
81.5 |
| 2 |
SoFi |
78.8 |
| 3 |
Plaid |
74.1 |
Transaction Speed
|
| 1 |
Plaid |
73.2 |
| 2 |
SoFi |
63.1 |
| 3 |
Acorns |
60.6 |
