SKY has announced plans to cut 2000 jobs at its customer service centres as it plans to close three call centres.
The contact centres that will close are based in Stockport, Sheffield and Leeds Central, with its operations at Dunfermline and Newcastle also being scaled back.
Sky said its proposals would affect 7% of its overall workforce and were currently subject to consultation.
The company, which is owned by US-based media giants Comcast, explained it has decided to close the call centres due to more people using its digital services to contact its support team.
Sky said it expects the number of customer service calls to drop from 25 million a year currently to around 17m by 2029 - a decrease of around a third.
The media firm also announced on Thursday that it is making a “multimillion-pound investment” in its Livingston site to establish a “centre of excellence”.
The broadcaster said in a statement on Sky News: “We're transforming our business to deliver quicker, simpler, and more digital customer service. Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.
“We're investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7.
“This is about building a future-ready Sky that continues to put our customers and their needs first.”
The decision on Thursday comes after Sky announced plans last year to axe 1000 jobs in 2024, with a significant number including engineers, as fewer people want satellite dishes installed at their homes.
At the time, Sky employed about 26,000 people in the UK.
A spokesperson for Sky said at the time: “The launch of Sky Glass and Sky Stream represents a shift in our business to deliver TV over IP (an internet connection) rather than satellite.
“Increasingly, customers are choosing Sky Glass and Sky Stream, which don't require specialist installation, and that has led us to change the number of roles we need to deliver our services.”
