Sainsbury's shoppers say they feel like they are being held hostage by a rule in some stores that use self-checkout tills. Self-checkout areas in several Sainsbury's supermarkets have barriers that will only open when you scan your receipt, reports Manchester Evening News.
Unhappy shoppers have taken to social media. One user said: "I've never once hit the 'receipt' button on the self-service till."
Another added: "Essentially they are holding [people] hostage against their will as they refuse to let people leave without scanning a receipt that not everyone chooses to get in the first place. What will they do? Hold someone hostage and rifle through bags before releasing you?"
Another Twitter user said: "A till receipt is required to get out of till areas. Not only do they expect you to do your own bagging and own till work for free, they want you to prove you have done it!"
A Sainsbury's spokesperson said that this is "not a new security measure and features in a small number of our stores at the self-service checkout areas."
Other retailers also have the rule in place in some shops including Primark, Ikea and Costco.
