A sex doll company has revealed a list of its most bizarre complaints - including a £9,500 life-size model of an adult movie star with an "extra hairy bum" which was too heavy. Another customer moaned his doll didn't "look enough like his ex girlfriend" despite seeing photos of the product beforehand.
One red-faced husband was forced to send his model back after it was discovered by his disgruntled wife. Inferno Official has revealed the wacky grievances as example of people exploiting a Paypal loophole which is seeing customers getting refunds but keeping the goods.
The firm says it has lost £100,000 in the last month alone though customers accepting $10,000 personalised sex dolls and demanding a refund weeks later. Due to shipping costs rising from $2500 a container from China to $25,000 the company will not pay for the return of the lifelike dolls as they have been personalised.
CEO Ben Stroud said the sky-rocketing shipping costs could lead to British companies closing down due to being left at the mercy of dishonest customers. He said one man recently bought a doll of pornographic movie star Thor Johnson with "extra hair on its back and bum" but then decided the goods were too heavy after a couple of days of use
Mr Stroud now wants online retailers and payment gateways like PayPal, Shopify and Stripe to stop customers getting refunds for goods they have used and end up keeping. He said: "We had a guy this week who ordered one of our most popular dolls Thor Johnson.
"But wanted it extra hairy, he wanted extra hair on the back, legs, bum, you name it he wanted hair on it.
"He loved the photos of what we created for him, then two days after receiving his personalised doll he complained it was too heavy. He knew they are the weight of a human. However, he complains to Paypal and they rule he deserves a refund.
"Now, that's $12,000 doll which is way too hairy for our normal customers so what is the point of us paying $4,000 for shipping to get it back just to bin it? And it is happening more and more, there has to be a change of rules because it will put companies out of business."
He added: "I really want to name and shame these customers who are bringing bad faith into online business but we need to be trusted as a brand with private information." Mr Stroud said he is now fighting back against the customers who are using bad faith to ruin the system.
He said: "I am contacting other companies in our industry and asking them to share the names of customers who have used dolls and toys and then demand a refund. We can then have our own blacklist, it is sad it has come to this but something has to be done."
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