Rangers chief executive Patrick Stewart faced a grilling from supporters over the external review being carried out by the club in a second leaked Ibrox video.
The new Ibrox CEO met with fans in a hospitality box at the stadium before the win over Aberdeen alongside chairman Fraser Thornton.
The chairman had branded away results as "horrendous" and cited a "decade of underperformance" by the club in a scathing verdict.
Now, The Daily Record have revealed a second video leak showing Stewart addressing supporters after being quizzed on the external review of the club.
The furious fan insisted the club is "broken from top to bottom" and suggested an external review is "not good enough" as he looked for answers from the Ibrox chiefs.
The supporter stated: "You guys need to look at things and say 'this is all wrong, we are going to change it' - when you change it, have a look at 'are we doing it correctly,' how do we then monitor that we are doing it correctly when we take the helm from external sources? Right now, this club is broken from top to bottom.
"If you fix it at the top, Rangers will have the success all the way down. Celtic are not that far in front of us and we can fix this very, very quickly by doing the correct things at the club. It's not happening just now."
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After applause for the question, Stewart then began by stating he and Thornton were showing respect to supporters with their appearance and vowed it will be a regular occurrence to engage with fans.
Stewart detailed his reasoning for the external review as he conceded there would be "very little change and we will do it very slowly" if it were solely on him and Thornton to identify where to make changes at the club.
He said: "We are using externals but in a way if we don't use externals that means we don't have to do anything ourselves as well. We are not coming in and saying 'right we will just get externals in and I don't know what else we could be doing' - we are working tirelessly to look at every aspect of the club, but we need support if we are going to try and accelerate this exercise.
"If it's just me and Fraser doing it by ourselves we'll make very little change and we will do it very slowly. But bringing in lots of firepower - you want to make things change as quickly as possible - and we are being very selective about where we bring in externals.
"Fraser and I are looking at lots of different things; the constitution of the board, John Gilligan at the AGM said that was being looked at so that is something that we are looking at. We are looking at the commercial area as well. We are looking at the wider culture, all these things take a lot of time though so we are spending a lot of time doing it. We are doing lots of different things.
"The review we are doing with football is something that we have spoken about with the media, but we are putting a lot of time into football because that is the most important aspect. If we are not getting it right on the pitch then almost everything else is irrelevant.
"To get it right on the pitch it can't be a quick fix, you really need to dive deep, so that is why we are taking this exercise so seriously, but we are not devolving it. We are leading it with external support. We are very much on top of it as well."
