RESEARCHERS from two Glasgow universities are urging hospitality staff to complete a major new survey on the industry’s working conditions post-pandemic.
Launched by Glasgow Caledonian University (GCU) and the University of Strathclyde, the 2025 Scottish Hospitality Employee Survey aims to uncover the day-to-day challenges of frontline workers in the sector.
Dr Victoria Walker, lecturer in Human Resource Management at GCU, said: "This collaboration between leading researchers will ensure the voices of Scotland’s hospitality workers are both heard and advocated for, in the pursuit of fair and decent work.”
Staff working in hotels, bars, nightclubs, restaurants, cafes, fast food outlets and caterers will be quizzed on matters such as wages, job security, line management, harassment and abuse.
The research is part of an international collaboration between members of the Global Hospitality Research Alliance (GHRA), investigating experiences of hospitality employment in a range of countries including Scotland, Ireland, England, Greece, Norway and New Zealand.
Dr Walker is working alongside GCU colleagues Tayler Cunningham and Brian Finlay on the project, in partnership with Strathclyde Business School’s Department of Work, Employment and Society.
Lecturer Brian Finlay, Department for People and Organisations, said: “It’s very exciting to be part of this new partnership.
“As a collective, we want to understand the realities facing workers in the hospitality sector post-pandemic.”
To be eligible to complete the survey, staff have to be in employment or have worked in hospitality in Scotland over the past two years. It can be filled in here.
