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Daily Record
Daily Record
National
Sian Traynor & Gemma Ryder

Scots Lidl customer left 'disgusted' after finding extra item in macaroni pie

A Lidl customer was left 'disgusted' after finding a thick, black hair in her macaroni pies.

Nina Galloway, from Edinburgh, was about to tuck in to the savoury dish for lunch when she noticed the offending hair inside the packaging of the pies.

The supermarket has been forced to apologise and have now launched an investigation into how the health and safety breach happened.

Nina told Edinburgh Live that she had purchased the pies from Edinburgh's Niddrie Mains Road store on Tuesday (February 2), but was unaware of the unwanted strand until a few days later.

The shopper was instantly put off once she'd seen the hair sitting on top of one of the pies.

She said: "I had come back from a trip in Manchester and was going to eat them when I noticed they were out of date and then noticed the hair.

"I felt disgusted, and really confused how it had gotten in there and how it had been missed.

"I own a local business called the Rainbow Pet Project with my fiancé so normally just get these for quick lunches so it just made our work day even more tricky."

After contacting Lidl about the issue, the supermarket told Edinburgh Live they have issued Nina with a full refund, and apologised for the incident.

A spokesperson said: "We were very sorry to hear of this matter, as it is never our intention for a customer to be dissatisfied in any way.

"We work very closely with our suppliers to ensure that the products we offer are of the highest possible quality for our customers.

"We were therefore disappointed that our expected high standards have not been met on this occasion.

"Following contact with our customer services team on Tuesday morning, the matter was escalated to our Quality Assurance department and our supplier to be fully investigated. We are in direct contact with the customer and will update them on the final outcome."

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