As Scots prepare for three days of travel disruption following RMT's announcement of national strike dates, here are the customer service details you need to know.
Across June 21, 23 and 25 there will be a very limited number of services that will operate only in the Central Belt.
Only five routes will run, with no service on any other route.
Here are the services that will be affected during the strikes and the customer service contact details you may need.
1/3 Because of the strikes on 21, 23 & 25 June by RMT members of Network Rail, we will only be able to run a skeleton service on 5 routes in Scotland. These limited services will start at 07:30 and end at 18:30. pic.twitter.com/vjKn8ra3tQ
— ScotRail (@ScotRail) June 20, 2022
What ScotRail services are affected by the strikes?
As it stands, only the following services will operate between 7:30am and 6:30pm on June 21, 23 and 25:
- Edinburgh – Glasgow via Falkirk High: two trains per hour
- Edinburgh – Bathgate: two trains per hour
- Glasgow – Hamilton/Larkhall: two trains per hour
- Glasgow – Lanark: two trains per hour
- Edinburgh – Glasgow via Shotts: one train per hour
No other areas will be serviced during these days.
Scotrail urges only to travel if necessary
During these days Scotrail has urged people not to travel unless necessary, and if you do then you should expect disruption and plan ahead.
📲 Get the most up-to-date information on your journey with the ScotRail app. You can also buy tickets including mTickets, book assisted travel and even make a Delay Repay claim. pic.twitter.com/XZPQIPhvN4
— ScotRail (@ScotRail) June 20, 2022
On the days following strike action, there will be disruption caused by the reopening of signal boxes at different times across the country.
David Simpson, ScotRail Service Delivery Director, said: “It is very unfortunate to see such widespread disruption across the whole of the Great Britain rail network and we know this will be frustrating for ScotRail customers.
“Regrettably, this strike action by RMT members of Network Rail means that we will not be able to operate the vast majority of our services during the period of strike action. Customers should expect significant disruption to services next week, including on the days between strike action.
“On the five routes where we are able to operate a very limited service on strike days, we’re advising customers to seek alternative means of transport and to only travel if they really need to.”
You can see all services that are running on June 22 and 24 on the website here.
How can I get in touch with Scotrail?
🕑 The social media team are here to help, right through until midnight, seven days a week. pic.twitter.com/woyqsU09p7
— ScotRail (@ScotRail) June 20, 2022
Scotrail Customer Service Number and Contact Details
Urgent Enquiries
Scotrail has a contact number which should only be used for urgent enquiries: 0344 811 0141.
Safety Concerns
If you need to report a safety issue, use the Help Points, speak to rail staff or call option 3 on the following number: 0344 811 0141 between 7am and 10 pm.
If you need to reach someone out with these hours, call 0141 335 5240.
We have Help Points at all of our stations. Press the button 🔘 and you'll be connected to a member of our team 24 hours a day, 7 days a week. We also monitor stations using CCTV to keep you safe. pic.twitter.com/GSMJhr5Nlj
— ScotRail (@ScotRail) June 19, 2022
Feedback form
There is also a Customer Relations form that you can fill out on the Scotrail website.
Under reason for contact, you can choose between the following options:
- Enquiry
- Compliment
- Complaint
- Price promise
You will then be required to share some personal details and elaborate on your request.
How to claim for Scotrail's Delay Repay scheme
Scotrail has a 'Delay Repay' guarantee scheme where if your train is delayed for more than half an hour, you get some or all of your money back.
You can also claim from the Delay Repay scheme if you have missed a connection because of a delay on a ScotRail train.
You just need to make the claim within 28 days of the delay.
Find out more via the Scotrail website.
Social Media
The customer service team will also be available on social media from 7 am to midnight all week to handle any requests or respond to your concerns.
Other ways to contact Scotrail
If you want to keep up to date with timetable changes, train services and any updates, you have plenty of options.
- Download the Scotrail app
- Message Scotrail on WhatsApp on 07555 012345
- Subscribe to Messenger Alerts
- Follow its Scotrail media accounts
- Sign up for its newsletter
Find out more via the Scotrail 'Contact us' website.
