Customers at Santander have complained of problems with the bank's system this morning with many other UK banks facing issues.
Hundreds of users have reported issues with the banking system on Wednesday morning (June 1) on the complaints website, Downdetector, which monitors issues with websites.
There are reports that customers of other major banks including Barclays, Halifax, Lloyds, Nationwide and Monzo have been affected and unable to receive payments as thousands of customers have reported issues on DownDetector. The banks affected are Barclays, Bank of Scotland, Halifax, Lloyds, HSBC, Santander, Nationwide, NatWest, Monzo and Yorkshire Bank, reports the Mirror.
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More than 500 Santander customers have faced some kind of banking problem, thanks to the provider's outage, according to the problem logging site. The first complaints were logged at around 5am today although some issues were reported on Tuesday night, too.
The issue is in relation to its Faster Payments service and is affecting both making and receiving transactions. On their website, the bank says some payments "will be sent using the Faster Payments service, which means that the payment will normally be received in the payee's account within two hours, but in most cases will be received instantly".
When approached about the outages, a Santander spokesperson said: “We’re aware that our customers are currently experiencing issues with making and receiving Faster Payments. We are very sorry for the inconvenience this is causing and we’re working hard to fix the problem. Other payment services are unaffected."
Many Santander customers have taken to Twitter to report issues with making payments as lots of people asked the same question.
Twitter user @NickiHa46940505 asked: "Is Santander having issues? Trying to transfer money from a Santander account and it’s not moving, even after the 2 hour time frame."
@schmutzbelfast asked the same question: "Is @bancosantander bank having issues ? Just made a sizeable bank transfer and it’s vanished , anyone having issues ?"
@T0mmyWilliams said: "Is Santander down cause I sent my bills and there saying not receive anything."
With the Jubilee Bank Holiday looming, Santander customers will be wondering when the issue will be sorted and if they'll have access to their cash in time for the weekend.
