Santander customers are experiencing delays to incoming and outgoing payments.
Last night, those trying to access Santander services, including the app were met with an error message. Santander said that the problems were due to technical issues.
The technical issues mean that some customers have not received incoming payments, including wages. While others are unable to send funds, including standing orders.
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Thousands of customers have took to social media to complain about the issue, one customer said: "Finally my wages have gone in but a standing order hasn't left my account." Another added: "I have bills to pay and I will be getting charged if I don’t pay on time. This is ridiculous. Compensation is necessary."
A third said: "Need to authorise a payment for my online food shop. Two children to feed, get this sorted." While another angry customer commented: "How am I supposed to feed me kids."
In a statement released on social media last night, a spokesperson for Santander UK said: "We're aware some customers are experiencing issues accessing our services and are investigating the issue as a matter of urgency. We're sorry for the inconvenience caused and will provide further updates shortly."
Providing and update this morning, they added: "Some technical problems with our services overnight have caused delays to some incoming and outgoing payments. These payments will be processed during today so please check your account for details. We are sorry for any inconvenience."
* Update Santander said they have now resolved the issue. A spokesperson said:
“We experienced some issues to our services overnight which impacted customers’ payments in and out of their accounts. This has now been fixed and payments can be made and received as usual. We would like to reassure customers that nobody will be left out of pocket as a result and are sorry for any inconvenience."
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