A family say their holiday was "ruined" after their luggage was left behind in the UK - including their little boy's medication.
Jaymeleigh McCarroll, husband Will and their son Walker, six, flew to Barcelona from Manchester Airport with Ryanair on Sunday (June 4) for a 10-day holiday.
But on arrival, the trio, from Rochdale, Greater Manchester, released their bags were never loaded onto the plane, leaving them without clean clothes for days.
They had travelled with another couple and their three kids.
Jaymeleigh, 35, said they were met with "huge queues" on initially arriving on the airport to fly out.
A luggage conveyer belt had broken leaving them worried they'd miss their flight altogether.
The mum claims staff told them to leave their luggage and it would be loaded onto the next flight to Barcelona if it missed theirs.
Then once on board, they were delayed another hour.
This led them to believe their bags would have been loaded onto the same flight after all.
But on waiting at the airport carousel in the Catalonian city it was soon apparent their six suitcases had not left England.
“It’s just a disaster,” Jaymeleigh told the Manchester Evening News.
“My six-year-old had an operation on his wrist before we left and his medication is in his luggage.
“We don’t know where it is and there’s no clue on when we’re going to get this luggage. We thought the medication would be safe in there – we don’t know when it’s going to come.”
The family say they frantically called Ryanair and Manchester Airport in a bid to trace the lost bags and were told they would be sent on a flight at 9pm that evening.
Several members of the family camped out at Barcelona Airport in the hopes the bags would eventually show up – but they never did.
Thankfully, the luggage eventually arrived late on Tuesday evening (June 6).
“We’re here for 10 days and it ruined the first day,” retail manager Jaymeleigh added. “We’re just massively stressed. It’s just been one thing after another.
“We’re trying to entertain four kids and we don’t know what to do for the best. We’re all mega stressed.
“This is our annual holiday and we’ve got nothing but the clothes we’re stood up in. Everyone looked forward to these 10 days and it’s ruined.”
The flight delay meant the families also missed their paid-for airport transfer and had to fork out £200 for a taxi to their hotel.
“It’s extremely difficult when we have to use our spending money on necessary items,” Jaymeleigh said. “So the kids have to be told no when asking for something on their holiday. It’s nothing short of disgusting.”
In a statement, Ryanair said: “Due to a baggage belt failure at Manchester Airport (4 June) some passengers’ luggage was not loaded on to this flight from Manchester to Barcelona.
"To ensure that these passengers receive their luggage as quickly as possible, it was sent on the next Barcelona flight and has now been delivered to Barcelona Airport.
“We sincerely apologise to affected passengers for any inconvenience caused as a result of this baggage belt failure at Manchester Airport, which was entirely beyond Ryanair’s control.”
A spokesperson for Manchester Airport said: “We experienced a technical issue with the Terminal 3 baggage system for a brief period on Sunday, and although this was quickly rectified, it disrupted some airlines’ check-in processes, which in turn caused longer waits for passengers at check-in and security at some points on Sunday morning.
“While we are glad these passengers made their flight, we are sorry to hear of a delay in reuniting them with their bags, which is a process managed by airlines and their handling agents.
“We would like to apologise to any customer impacted by this incident on Sunday and thank our colleagues for their hard work returning operations to normal.”
