Ryanair has been praised online after hitting back with a "sassy" response when a customer complained about extra costs.
The budget airline is known for its cheap flights, but these often come with a more basic level of service than other airlines. Things like charging for checked-in luggage can help to keep ticket prices low.
However one customer has been left baffled with how Ryanair operates, the MEN reports.
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One unimpressed traveller took to Twitter after realising he had to check in for his Ryanair flight before arriving at the airport to avoid paying extra costs.
He said: "Another reason not to fly Ryanair If you don’t pay for pre-booked seats you can only check in max 24 hours before your departure, meaning you need to check in for your return while away, most likely forgetting and then costing €55 to do it at the airport if <2 hours before flight.”
Ryanair were quick to give a tongue-in-cheek response back. The airline shared a screenshot with the “reminder” function circled with the caption “adulting is hard”.
Other Twitter users were quick to respond with several saying it’s to be expected. One said: “As people said before you get what you pay for!!! I personally love their genuinely affordable tickets.”
A second added: “Flew with Ryanair several times and never forgot to check in even during a three day bender in Benidorm.” A third said: “How can you forget to check in but still remember to go to the airport?”
Another enjoyed Ryanair's response and simply replied: "lol #sassy"
But one user said that online check-in can sometimes feel pointless if you’re dropping luggage off anyway. The man said: “The real question is, what actually changes if you check in online, you still have to get to the airport hours in advance of your flight, you still have to queue to drop off luggage, still have to show your passport and other docs, what is the point?”
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