A restaurant has delivered a classy response after a diner complained a dish with chicken cooked in wine "tasted of alcohol".
The owner of Chez Jules, a French bistro in the centre of Edinburgh, has hit back at the review which was left by someone who is normally a "big fan". The diner took to Tripadvisor to share their "disappointing" experience.
They said after reporting a series of issues to the waiter, no one helped them. They also claimed their coq au vin tasted of alcohol, as reported in Edinburgh Live.
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The review reads: "I’m starting by saying I am a big fan of Chez Jules, always my number one restaurant. [But] tonight I went with a friend to have a lovely dinner and finished just to be disappointed.
"The onion soup was one scoop of onion and the rest just broth (with a tiny slice of bread and a tiny amount of cheese), for £5.95.
"The soup that I remember wasn’t served like that (like they do in the lunch menu), even after I let the waiter notice this, no one tried to fix the problem. We had the chicken in red wine with dauphinoise potato, not bad, but the potato was over cooked and the chicken had the tasting of alcohol very strong.
"I’m very sad to write this review, but I don’t know what happened with the quality of this place."
A day later, the owner took to Tripadvisor to respond, and they did not hold back, stating: "I guess we failed the soup test (and this also upset me). As for the alcohol in the coq au vin? It is all in the name. And the gratin dauphinoise was overcooked? Ouch.
"This is one is right under the belt. Unfair."
Currently, the eatery has an overall 4 star rating on TripAdvisor. With over 700 excellent reviews, the spot seems to be popular with visitors. A review posted just days ago reads: "A hidden gem, if I lived in Edinburgh I’d be here all the time.
"The atmosphere is perfect, yes it’s loud but that’s because people are having a great time and it’s infectious. I’ve been to France a lot and I was transported back to the perfect French bistro, we had mussels and steak, both perfect.
"The children’s meal was really good. Desserts were as French as you could hope for. There’s really nothing that can be improved on."
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