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Irish Mirror
Irish Mirror
National
Michelle Cullen

Restaurant owner slams customer with sarcastic comments after scathing TripAdvisor review

A restaurant owner has slammed a customer after they left a bad review on TripAdvisor.

In a sarcastic response the owner expressed how he felt the one star review was unwarranted.

The customer named Judith left the review of the Plough Inn in Worcestershire, England after her visit on New Year’s Day.

The review reads: "Upon booking a family table and being told on the phone that the full menu was available as two of our party do not eat meat (pescatarian).

Small group of young Caucasian friends having a nice time talking, drinking beer and eating pub food. (gettyimages.ie)

"But on arrival we where told that it was carvery with pudding only and the only veggie option needed 30 minutes to cook, but we were unable to order this due to food allergies. So unfortunately two of our party were unable to order a meal and they did not offer any alternative meal.

"My father over the years has used The Plough for many a meal, he found the price had gone up and the plates were smaller. No information was advertised on the website, customer service was non-existent, would not recommend this place.

"Personally I heard several complaints about the place whilst sipping my extremely overpriced beer.

"My father won’t visit again and has put the word around, so several customers lost, I will never visit again the service is best part useless and overpriced to almost legal extortion. Regardless of being New Year's Day."

However, owner Mark had a witty response for the disgruntled customer.

He said: "Hi Judith, thank you for your priceless review, maybe if I’d have paid for it, it may have been a little more constructive.

"Obviously your father is an intelligent man, using The Plough over the years, but let’s hope he’s not guided by you in the future.

"There are many other carveries around, on the whole cheaper, but must say, I think they should be called CRAPERYS, that’s why the price reflects.

"Now saying that, our three-course deal is now £10 YES TEN POUNDS mealy legal extortion, what do you think? Mark."

Other guests of the restaurant sang it’s praises disagreeing with Judith and her comments about the food.

They wrote: "I had stilton mushrooms to start and they were outstanding, carvery for main brilliant! My dad had the steak which looked incredible and chocolate fudge cake with custard to end the meal!

"Highly recommended! Cannot wait to visit again! Thank you the Plough for an amazing meal."

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