Tripadvisor reviews really can make or break a business, and that's why staff in establishments will go above and beyond when they're serving you, ensuring you have a great experience - but sometimes, no matter what you do, there will be customers who don't enjoy what you've served them.
Some businesses will feel disheartened when they receive negative comments, but others will turn the negativity on its head and mock it, seeing the funnier side of the situation.
An Italian restaurant in Barrow-in-Furness left their customers cracking up after doing the latter and poking fun at a negative review they received, and the picture recently resurfaced in a Reddit thread named best of British humour.
Mario House claims to have been criticised by an unnamed female customer, who reportedly said their coffee was the "worst" she'd ever had in her life.
But instead of taking the harsh words to heart, the owners of the restaurant decided to use it as an amusing way to engage with other customers, putting up a sassy sign outside their front door.
An image of the handwritten chalkboard sign was shared on the restaurant's Facebook page. The sign simply reads: "Come in and try the worst coffee one woman on TripAdvisor had in her life."
Many people found the sign hilarious and couldn't help poking fun at the review.
On Reddit, one person wrote: "Cappuccino, with cashew nut milk heated to 62 degrees. 18g of your finest Columbian medium roast beans, freshly fine ground.
"Milk poured with latte art of Sean Connery's face [...] served with a sprinkle of Lindt 99% dark chocolate."
"One overly-specific weird coffee coming up!", someone else joked.
Speaking about the sign a spokesperson for Mario House said that it was only meant as a "joke" and that they were trying to be "ironic".
They told The Mirror: "It was a joke, I had customers who spoke ugly about the restaurant but still order from our restaurant.
"We tried to be ironic."
They added that they were glad customers on Facebook had found it funny.
Have you ever left a negative TrustPilot review? Let us know in the comments.
