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Liverpool Echo
Liverpool Echo
National
Beth Lindop

Residents 'at risk' of harm at 'unsafe' Merseyside care home

A failing Merseyside nursing home has been dubbed "unsafe" with residents "at risk of avoidable harm".

Sandrock Nursing Home, at 1-3 Sandrock Road in Wallasey, was given the worst possible rating, inadequate, following a recent report by the Care Quality Commission (CQC). There were 19 people living at the home when the inspection took place last month.

One of the major issues at the home was the way medicines were managed. Records were not always accurate making it difficult to determine if people had received the correct medication.

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One section of the report read: "The system for removing discontinued medicines was not safe and there was a risk that incorrect medicine could be administered. Records were not always made when a medicine was destroyed.

"The provider and registered managers had not always assessed and managed risks when people's needs had changed. For example, one person stopped taking a medication because they could no longer swallow it in tablet form."

Inspectors also found that staff didn't always respond immediately when people requested assistance. The report read: "The home had an electronic call bell system that some people used to seek help or assistance when they were in their bedrooms. The system kept a record of call bell use.

Sandrock Nursing Home in Wallasey, Wirral. (Liverpool Echo)

"We looked at a sample of these records, on some occasions records indicated that staff took about twenty minutes to check on people's welfare. We asked the registered manager to look into one of these occasions; however, they found this difficult because the clock on the call bell system was wrong and their initial findings were inconclusive."

This isn't the first time the home has received an poor rating. Earlier this year, Sandrock was rated inadequate after inspectors found staff did not test residents for Covid-19 often enough and placed one person at increased risk of choking or contracting a form of pneumonia. In eight out of the past nine inspections, the service has been rated requires improvement or inadequate.

Despite the stark record, the recent inspection revealed there had been some areas of improvement in relation to record keeping and inspecting officers were assured that the provider was supporting people to minimise the spread of infection. Family members also said they felt safe with the care and support provided by staff at the home.

Sandrock Nursing Home was approached for comment.

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