North Lanarkshire Council is celebrating a very constructive achievement as its housing service is performing above the Scottish average.
The Scottish Housing Regulator’s (SHR) Landlord Report rates the performance of social landlords against a key set of standards which include homes and rents, tenant satisfaction, quality and maintenance of homes, neighbourhoods and value for money.
North Lanarkshire Council was found to have provided value for money rents and a high level of repairs service when compared alongside other Scottish landlords.
The report also revealed the local authority's average weekly rent of £74.58 is well below the Scottish average of £85.36 for all landlords - £10 a week lower.
The council's repairs service is being delivered to a "very high standard" with 98.5 per cent of reactive repairs completed "right first time" compared to the Scottish average of 88.3 per cent, while 94.8 per cent of tenants who had repairs carried out were satisfied, compared to the Scottish average of 88 per cent..
Its time taken to complete emergency repairs was 3.18 hours on average compared to a Scottish average of 4.2 hours, demonstrating a year-on-year improvement.
And the local authority continues to exceed target timecales for completion of non-emergency repairs, with an average completion rate of 6.19 days compared to the Scottish average of 8.9 days.
Its performance in keeping tenants informed remained strong at 92.6 per cent against a Scottish average of 91.1 per cent, and for cases of anti-social behaviour reported during the past year, 99.1 per cent were resolved compared to the Scottish average of 94.7 per cent.
Councillor Heather Brannan-McVey, convener of housing, told Lanarkshire Live : “It’s pleasing to see we’re continuing to perform well above the Scottish average in many areas and the landlord report shows this council has 13 indicators in the top quartile.
“We take our responsibilities as Scotland’s largest council landlord very seriously and aim to deliver first class housing services.
"As we strive to do this, we continue to monitor and review aspects of each service area by working with our contractors and partners and encouraging feedback from community groups, housing associations and tenants to ensure we continue to provide services that meet our customers’ needs.”
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