FAQs
Can I get free delivery at Radley?
Yep, you can get free standard delivery but to qualify you will need to spend £125 or more. If your order total is under £125, the standard delivery charge will be £4.50. Standard shipping takes between 2-5 working days to arrive.
Does Radley have next-day delivery?
As well as standard delivery, Radley offers customers a next working day delivery option for £6.99. This service is available from Monday to Friday (excluding Bank Holidays) and you need to order before 6pm on the previous working day to ensure your goodies are delivered the very next day.
Can I click & collect my Radley order?
If you’d prefer to collect your Radley purchases you can select to click & collect from one of the CollectPlus locations. There are thousands of CollectPlus stores nationwide so you shouldn’t have to go too far to collect. Click and collect does come with a cost of £4.99 for all orders and your order should arrive at your chosen location within 5 days. Once your order is ready for collection, you’ll receive a collection code by text or email, take this with you alongside your ID to your chosen pickup store.
Does Radley have a Price Match Promise?
Yep, Radley does offer a Price Match Promise for Radley products sold at John Lewis, House of Fraser, Debenhams and Macys US. To use the Price Match Promise scheme you can either email the customer service team with a screenshot of the item at a lower price or go to a store. To qualify, the item must have an active lower price for a current season item.
How do I contact Radley?
If you’re looking to get in touch with the Radley customer service team you can email or call them. The Radley email address is customercare@radley.co.uk and the phone number is +44 (0) 207 741 1055. The phone lines are open Monday to Friday from 10am-6pm and at weekends and Bank Holidays from 10am-4pm.
If you're contacting specifically about Radley watches, you need to email radleywatches@peershardy.co.uk or call 0121 524 1400. The phone lines for the watches team are open Monday to Friday from 9am-5pm.
Can I return or exchange my Radley purchase?
Yes, you can return and exchange your Radley item. You can return it for a refund or an exchange within 30 days of receipt, the item must be unused, in perfect condition and it must come with all the original packaging. Please note that any delivery charges are non-refundable.
Hints & tips
Saving is easiest with a Radley discount code, however, when there isn’t one available, there are other ways to get a great deal. Get the savings know-how with our hot tips:
Shop when there’s a sale: Radley isn’t shy of a sale and you’ll find great discounts throughout the year, like up to 25% off in the Spring Edit. It’s worth joining the Radley mailing list to find out when new offers drop so you can be the first to know - just don’t forget to check here before you shop to see if you can get a voucher code to save even more!
Browse the Clearance page: The Radley Clearance has up to 50% off bags, purses, clothing, footwear and accessories so you can get a whole lot of products for a whole lot less. You’re certainly not short on choice in the Clearance - as of writing this, there are over 1,000 products available. Don’t worry though, you can refine your search by product category, price, size and much more to make your shopping experience stress-free.
Use your student discount: Fabulous news for any students looking for a new Radley statement piece, you can bag a 10% student discount with Radley’s partnership with UNiDAYS. Just sign up and verify your student status on the UNiDAYS website to get your unique Radley code.
How to use Radley promo codes
- Scroll through our Radley promo codes and click the 'Get Code' button when you've found the offer you'd like to redeem.
- Once you've clicked that, a pop-out box will appear revealing the code. You can copy the code by clicking the 'Copy' button.
- Get the Radley website open and do your shopping. Once you have everything, head to the checkout.
- Scroll down until you see the text 'PROMO CODE'. Underneath this, there's a box where you can paste your code in.
- Once you've entered your code, click 'Apply'
- Your discount will then be taken off your order.
