Adele broke down into tears while FaceTiming fans who showed up to her cancelled Las Vegas show.
The Hold On singer broke down as she offered her 'apologies to fans' who had travelled to see the opening night of residency in Sin City.
The singer held several weepy and heartfelt conversations, leaving some supporters in floods of tears.
Adele appeared on screen with a makeup-free face and puffy-eyes from 'crying her heart out' after she was forced to cancel her show.
One call took place in a pop-up store selling merchandise and when fans gushed about the shop, she told them: “Don’t buy anything, you’ve already spent enough f***ing money.”
In another call, Adele offered a free drink token to a pair of disappointed concert-goers.
“I love you too, I’m so sorry and I can’t wait to meet you, alright,” she said.
"Get your free bag – and you’re not old enough to drink are you so you can’t have that free drink token."
It comes after several US ticket holders suffered further disappointment after believing a conspiracy theory she would still show up.
Despite holding a 'vigil', Adele failed to appear in person instead opting to speak to them through a friend's iPhone.
Many, even some of her loyalist fans, have questioned if the shows will now ever go ahead.
Teresa Whittle, 42, from Detroit, Michigan, expressed her concerns as she shopped for some of Adele's residency merchandise.
She said: "I think we all know how fragile she can be.
"Adele is a perfectionist, but what comes with that are incredible nerves about not getting it right every time.
"She clearly struggles with that sometimes to the point it seems to cripple her.
"I hope she reschedules all her shows, but it would also not surprise if her residency never happens.
"Things like this can have a massive impact on performers - some never come back from it."
The residency's postponement sparked fury among many, demanding she refunds the money they had laid out given how little short notice she provided.
In her video message posted on Instagram, a teary Adele said: "I'm so sorry, but my show ain't ready.
"We've tried absolutely everything that we can to pull it together in time and for it to be good enough for you, but we've been absolutely destroyed by delivery delays and COVID," she said, adding that "half my team are down with" the virus.
She had been due to perform 24 shows at Caesars Palace Hotel starting Friday following the release of her fourth album, "30."
Caesars Palace said it understood fans' disappointment in a tweet but added: "Creating a show of this magnitude is incredibly complex. We fully support Adele and are confident the show she unveils at The Colosseum at Caesars Palace will be extraordinary."
