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Liverpool Echo
Liverpool Echo
National
Chris Grundy

Pontins tourists in disbelief at 'astronomical' electricity prices

Pontins holidaymakers were shocked to discover the cost of electricity during a stay at one of their chalets.

Facebook users have taken to the Pontins group on the social media platform to air their concerns over the increase in charges at the Southport resort.

With the announcement of the rise in energy bills set to come into effect in April, the cost of living is set to increase for millions of households.

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However it is understandable that businesses such as the leisure industry will also take a hit as they accommodate their guests.

One user wrote: "Little advice when booking, only book the club, standard has these new electric things in and the cost is absolutely astronomical!

"We have been here less than 24 hours and it has already cost us £30!

"As soon as you switch anything on you can watch the meter literally count down. I did complain and had the maintenance round [to the chalet], who said themselves that it is ridiculous, and that we should speak to the manager, which we did."

The user continued: "He [the manager] told me himself that head office have raised the electric price 10-fold and they will again in March.

"Having a standard apartment with pay-as-you-go electric will end up costing you more than going club in the first place."

Staying 'club' at Pontins gives the guests extra perks that would normally not be included with a 'standard' stay, perks such as free electricity and free linen for your beds.

Another user on the Facebook group told the ECHO: "Luckily I had booked through a third party and the electric was included in the price, but the meter showed us what it would have been.

"We arrived at 9pm on the Friday, and left at 7pm Sunday, we were out all day Saturday and Sunday, during this time we cooked twice, and had the hot water on for an hour each morning to take a shower.

Meter had been charged up to £52 in two days (Facebook User)

"The charge would have been just over £52."

The same customer posted in the Facebook group explaining that in less than 24 hours the price on the meter was just under £25.

They told the ECHO: "We go back because it used to be cheap before they started charging [huge] costs for the electric.

"I hope they do something, we are supposed to be going back and I refuse to pay those charges as we have booked direct, it is almost like they are trying to drive visitors away."

Pontins were approached for comment.

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