PayPal has issued an 'important notice' to all UK customers.
The online payment system, which more than 32.5 million people in the UK use, has made several changes to its legal agreements that will impact customers.
From December 1 2022, PayPal will be withdrawing from the UK Financial Ombudsman Service’s (FOS) Voluntary Jurisdiction. This means anyone who has a complaint that occurred before January 1 2021 about PayPal will need to act now.
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In a message to UK users, PayPal said: "We're making some changes to our legal agreements that will apply to you.
"As part of PayPal’s continued efforts to manage some necessary changes arising from the United Kingdom’s exit from the European Union, we will be withdrawing from the UK Financial Ombudsman Service’s (FOS) Voluntary Jurisdiction on December 1 2022.
"Due to changes to UK rules, since January 1 2021, we have been, and continue to be, subject to the Compulsory Jurisdiction of the FOS and complaints about acts or omissions occurring on or after this date can be referred to the FOS under the Compulsory Jurisdiction. Our withdrawal from the Voluntary Jurisdiction will not affect any rights you may have to refer a complaint to the FOS under the Compulsory Jurisdiction.
"If you have a complaint about an event that occurred before January 1 2021 and you have not yet submitted that complaint to PayPal, you should contact us as soon as possible.
"Where you have a complaint that relates to an event that occurred before January 1 2021 and you are dissatisfied with how PayPal has resolved that complaint in our final response, then you must refer that complaint to the FOS before December 1, 2022, if you would like FOS to look at it – unless our final response says that you must refer your complaint to FOS by any earlier date."
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