Customers were left horrified after several mice were allegedly spotted in a British Airways lounge at Heathrow Airport.
Footage online shows two rodents scurrying around the floor near several brown armchairs in the business lounge.
An anonymous passenger expressed their "disgust" after spotting the unexpected guests and criticised British Airways over its "lack of cleanliness" following the incident.
Posting a clip on Facebook, they wrote: “So this is British Airways lounge at Heathrow.
“When I go to the reception to let them know there are over three mice eating under our feet, the receptionist doesn't leave the desk and says she will let management know.
“And when I complain about the free-roaming mice and the cleanliness state of the lounge (or the lack of it) through my British Airways executive, the agent says they adhere to the highest standards and it's normal for mice to reach some areas.
“How has British Airways lost its standards like that and how awful is this customer service?
“This is only one video, I have multiple, showing different areas. It's just gross - British Airways business class lounge.”
The post attracted hundreds of likes and comments, with many people critical of both Heathrow and BA over the lack of cleanliness.
Social media user Vivian Blick wrote: “About sums up BA standards. I think they should be stripped of the'British' name as they are an embarrassment.”
Helen Richards added: “When we were stuck at Heathrow for 14 hours in September, we found the mice bloody good company and far nicer than any unhelpful staff.”
John Gregory said: “Gotta feel sorry for the mice, eating BA food.”
A spokesperson for British Airways said: “We are working with Heathrow Airport to make sure uninvited guests don't get past the door in the future.”
Heathrow Airport has been contacted for comment.
