A woman was left heartbroken after a bag containing her mum's ashes was lost at Heathrow Airport.
The traveller discovered her luggage was missing after she arrived back in Australia on Saturday.
After four days the woman's partner Annabelle Daniel shared her frustrations on Twitter.
Fortunately the passenger has now finally been reunited with her luggage.
Her airline, Qantas, blamed the blunder on the baggage issues that plagued Heathrow Airport last week.
Ms Daniel originally tweeted: "Hey @Qantas, my partner's bag is four days' late from QF2 on Saturday morning.
"It has her mother's ashes in it... She wasn't able to see her mum before she died, or attend the funeral in 2020 due to the pandemic.
"No responses from your website... Could you help more please?"
Qantas apologised for the delay in returning the passenger's bags to her.
A spokesman told the Mirror: "We understand that this is an extremely distressing situation for this customer and have apologised for the delay in getting their bags to them.
“The bag was couriered to the customer today.
“We have been in contact with the family and have been providing updates on the location of the bag.
“Heathrow Airport has had widely publicised baggage issues over recent days which led to tens of thousands of misplaced bags.”
Ms Daniel shared a heartwarming update today, confirming that her partner has now received her bag.
She tweeted: "THANKYOU all you beautiful Twitter people who took a moment to like, retweet & send words of comfort!
"After your collective efforts, the bag was located & returned at 3.05pm today. My partner was overwhelmed so many people sent lovely notes & support.
"As I said to some, she’s not the kind of person who ever seeks attention or makes a fuss for herself.
"She’s spent her life & career helping others. She was very distressed missing her Mum’s passing & funeral, and at least this last part has been rectified."
It comes after shocking pictures of an 'enormous luggage carpet' in a Heathrow luggage hall show the continuing pressures UK airports are facing as travel chaos continues.
Passengers across the country complained of mass disruption, with long queues outside terminals with many losing hundreds of pounds due to missed flights.
The disruption has been ongoing for several months, with the situation worsening due to the rise in demand sparked by the half-term school holiday and the four-day Platinum Jubilee weekend.
At Heathrow, a huge collection of abandoned bags were seen piled up in a baggage hall waiting to be collected.
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The scene was recorded by Sky News defence and security correspondent Deborah Haynes as she left Heathrow's Terminal 2 after an early evening arrival from Brussels.
She said: "The warning signs that all was not well were clear at baggage claim.
"There were clusters of suitcases without owners grouped around various conveyor belts."
It comes as the aviation industry is suffering from staff shortages after letting thousands of people go during the coronavirus pandemic.
