One.com, founded in 2002 by Danish entrepreneur Jacob Jensen, has grown from a small startup to one of the best web hosting providers, now serving over 1.5 million customers in 149 countries. The company operates worldwide, with offices in Sweden, Denmark, Germany, India, Dubai, France, Italy, the Netherlands, the Philippines, Spain, and the UK.
In April 2012, One.com launched its website builder, which has become one of its key products, with over 250,000 active sites today. The platform offers more than 140 templates and a simple drag-and-drop interface that requires no coding skills. In a bid to make the platform one of the best website builders, One.com recently added AI-powered tools, such as an AI website creation tool and a writing assistant that supports 11 languages.
What makes One.com's website builder stand out is its all-in-one approach, including features like SSL security certificates, mobile optimization, and SEO tools. It’s ideal for small businesses and individuals wanting an easy way to build a website without technical know-how. However, while the initial pricing is affordable, costs tend to rise after the first month, and the platform may lack some advanced features offered by higher-end website builders.
Features
One.com's website builder is designed to be simple yet powerful, offering a range of tools suitable for all skill levels. It recently added AI-powered features, integrating modern design enhancements to improve usability.
AI-Powered Website Creation
The platform includes an AI website builder wizard that builds a complete site based on your business information. It also features an AI writing assistant that works in 11 languages.
Drag-and-Drop Editor
The drag-and-drop editor allows you to easily customize your site without coding. Choose from over 140 templates and freely arrange elements like text boxes, images, and buttons.
Mobile Optimization
The builder ensures mobile responsiveness with built-in optimization for all devices. It also includes a mobile website editor, letting you update your site directly from your smartphone or tablet.
Built-in Security
All plans include SSL certificates for essential security, and higher-tier plans offer extra protection with SiteLock and Domain Lock.
E-commerce Integration
With the Business + E-commerce plan, you can set up an online store featuring unlimited products and payment processing, seamlessly integrated with your website.
One.com review: Ease of use
One.com's website builder is designed to make creating a website simple and beginner-friendly. Its drag-and-drop interface requires no coding knowledge, making it ideal for those new to website development.
The platform starts with basic questions about your business and brand, and then lets you choose from over 140 customizable templates. From there, you can easily place elements like text boxes, images, and buttons anywhere on your pages. AI-powered tools, including a website wizard and a writing assistant that supports 11 languages, help streamline the process.
That said, the platform’s simplicity does have some drawbacks. While basic tasks are easy, users have reported challenges with advanced customizations, and the interface can feel unintuitive at times. For example, editing text before publishing can occasionally be more complicated than expected.
One.com advertises that you can build and launch a website in minutes. Although you probably could pull a site together using the platform's AI tools in this time, it’s likely to be bare-bones and unlikely to be fit for purpose. In reality, like with all website builders, you will need at least a couple of hours to get a basic site up to standard and larger sites will take even longer.
Help and support
One.com offers 24/7 customer support through live chat and email, with responses typically promised within 24 hours. The support team is multilingual and provides help through a detailed help center with guides and tutorials.
While the company highlights top-notch support as a key priority, user experiences have been mixed. Support begins with an AI chatbot that users must navigate before reaching a human agent. Once connected, the support is generally helpful, though it may not be as comprehensive as some other providers.
The help center includes thorough documentation on everything from basic setup to advanced features, along with an "Academy" section offering in-depth guides on ecommerce, marketing, and business. However, the platform does not offer phone support or a ticketing system, which could be a drawback for some users.
Additionally, while the 24/7 availability is appealing, some customers have reported slower-than-expected response times and challenges resolving more complex technical issues.
One.com pricing and plans
One.com's website builder offers 3 pricing tiers designed to meet different user needs. The Starter plan is the most basic, including features like a free domain (for the first year), AI website creation, and up to 5 published pages - ideal for small personal websites.
Here’s a breakdown of the plans:
- Starter: Basic features, 5 published pages, AI tools.
- Premium: Unlimited pages, backup and restore, and social media tools.
- Business + E-commerce: All features, unlimited products, and Google integration.
All plans include essentials like drag-and-drop building, AI writing assistance, customizable templates, 50GB SSD storage, and unlimited email accounts. The Business + E-commerce plan goes further with advanced tools, such as Google Business listing integration, Google Analytics, SEO scanning, full e-commerce functionality for payments, and unlimited product management.
One standout feature of One.com is that the website builder is included with their hosting plans, essentially making it free as part of the package. However, users should account for additional costs like domain renewal fees and optional add-ons. A basic website can cost as little as $5.99 per month, but this increases if you need e-commerce or advanced features.
How we test One.com website builder
Our review process combines hands-on experience with One.com’s platform and verified third-party feedback from trusted users. To test performance, we build a test website and evaluate speed, uptime, and scalability. We also examine customer support by submitting real-time queries via all available channels.
Supplementing our trials are insights from detailed user testimonials, providing balanced perspectives on real-world usability and satisfaction.
One.com review: Summary
One.com's website builder is a good entry-level option for individuals and small businesses looking to create an online presence. It offers key features like AI-powered tools, built-in security, and mobile optimization. However, it lacks advanced customization and design flexibility, which might be a drawback for more experienced users.
The platform's biggest strengths are its easy-to-use interface, strong security features, and affordable starting price. That said, users should be aware of its limitations, such as limited customization, basic search tools, and no app marketplace. It's a solid choice for beginners who need a simple, budget-friendly solution but might not meet the needs of growing businesses or those looking for more advanced features.
One.com FAQs
Is One.com's website builder beginner-friendly?
Yes, it’s perfect for beginners thanks to its easy drag-and-drop interface, AI tools, and no coding required.
Can I build an online store with One.com?
Yes, One.com is a great ecommerce platform. The Business + E-commerce plan lets you create an online store with unlimited products and payment processing. However, cheaper plans lack a lot of the features needed to build a high performing online store.
Does One.com include hosting with its plans?
Yes, all plans come with web hosting, 50GB SSD storage, and unlimited email accounts.
Can I move my existing website to One.com?
Yes, One.com provides tools and support to help transfer your website, though the process may depend on your current platform.
Does One.com offer a free plan or free trial?
No One.com does not offer a free website builder plan or free trial. But you can take advantage of a 14-day money-back guarantee.
What happens to my domain if I cancel my subscription?
You’ll need to transfer your domain to another registrar within 30 days to keep ownership.
