Thousands of UK energy customers will soon experience a huge change to their accounts as they will soon be switched to another supplier. Octopus Energy, which has an office in Arkwright Street, Nottingham, has confirmed it will move 75,000 Bulb customers accounts to its brand.
The move, which is expected to be completed by the end of this month, was first announced at the end of last year. At the time, Octopus confirmed it would take on an extra 1.5million energy customers.
It comes after the company Bulb collapsed at the end of last year. Octopus said that around 90% of customers of 1.35million accounts have been moved over from Bulb, the Mirror reports.
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By May 31, the supplier expects around 95% of Bulb's old customer base will be switched over, meaning around 75,000 Bulb customers will be moved over before June.
Octopus said the remaining accounts to be moved over are "more complex" such as those with export tariffs as well as import tariffs.
This means it needs more time to move these accounts over. For Bulb customers still waiting to move, you do not need to do anything. Customers will usually receive an email from hello@octopus.energywhich will explain everything you need to know and will allow you to set up your new Octopus energy account.
This means customers will not need to contact Octopus about your move, and in the meantime, you should continue to manage your bills and payments on Bulb's website.
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