A Nottinghamshire grandma has vowed to never shop at Boots again after a processing error meant she was charged twice for her Christmas gift order. Susan Bullock, of Eastwood, bought a selection of items from the company's website worth £42 on December 14, however she was told she had been charged £84.
The 66-year-old, who relies on online shopping due to suffering with COPD, said she frequently attempted to resolve the issue with Boots' customer services for almost a week. Boots apologised for the error and said it had refunded the second order.
However, Mrs Bullock told Nottinghamshire Live she had lost trust in the Beeston-headquartered company. "My trust has gone with this company. I won't use the company again, even though they gave me a £20 discount," she said.
Read more: 'Amazing' mum-of-three died suddenly at home and was found by brave daughter, 13
"I rely on online shopping because I don't go out as I have COPD. I won't buy from them again, I won't even enter the store. If I'd had lost the money completely it wouldn't have had much of an impact, but for others this is happening to it could."
Mrs Bullock is just one of many said to have experienced problems with online orders from Boots. Hundreds of complaints have been left in the comments on the Boots UK Facebook page.
After initially contacting PayPal, which she made the purchase through, Mrs Bullock said she was told it was a problem on Boots' end. She then pursued the company for about a week to no avail.
"I'm not a person that will give up, I looked for some names and sent off more emails," she said. "The next morning I got a reply from the executive office."
Boots refunded Mrs Bullock for the second payment and gave her £20 as a good will gesture. A spokesperson for the company said: "Our teams are working incredibly hard, processing thousands of orders each day in the run up to Christmas. We're sorry that there was a processing error on this occasion. We have been in touch with the customer directly to apologise."
READ NEXT:
