NatWest has issued a warning to all customers about a new scam.
There has been a rise in customers receiving a dodgy email that claims the mobile linked to your online account has been changed and that a one time passcode has been sent to your old number. The phishing scam prompts people to click on a link to cancel the request.
Anyone who clicks on the link is taken to a website that looks just like the NatWest online site. However, people are urged to check the URL as this will contain a string of random words rather than a genuine NatWest domain - as Mirror Online reports.
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The bank has warned customers to not enter any personal details on this page as fraudsters will use them to access your bank account. The scam was first reported by Which? who pointed out a few tell-tale signs that immediately showed it wasn’t from NatWest.
The email doesn’t come from an official NatWest email account, ending @natwest.com. Instead, it comes from an address ending @natwestsecure.com. The email also begins “Dear Customer” rather than addressing you by name.
The fake website also contains errors, including the wording “Online banking services”. A genuine email from NatWest will always contain at least one identifiable piece of information, such as your name or partial postcode
A NatWest Spokesperson said: “Criminals are using phishing emails to trick customers into giving away their bank details or downloading malicious software. “A genuine email from NatWest will always contain at least one identifiable piece of information, such as your name or partial postcode. “If unsure about an email do not click on any links, do not enter your bank details and do not install any applications or software to your device. If you have done so contact your bank immediately.”
If you think a scammer has got hold of your bank details, contact your bank straight away. You can call the 159 hotline, which will connect you to your bank. Passwords that have been leaked or compromised should be changed immediately. Make sure you report scams and fraud to Action Fraud by calling 0300 123 2040, or through the Action Fraud website.
For scam emails, forward them to report@phishing.gov.uk, and for scam text messages, forward them to 7726 for free. If you suspect a scammer is calling you, hang up immediately and search for the contact details online of the place you're supposedly being called from. Never call back the number provided by the caller.
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