A warning has been issued by NatWest over a new email scam which criminals are using to try and steal money from bank customers.
The phishing email claims the mobile linked to your online account has been changed, and says a one-time passcode has been sent to your old number. It goes on to ask you to click on a link to cancel the request.
If you click on this link, it takes you to a webpage that looks just like the NatWest online banking site. However, the URL contains a string of random words rather than a genuine NatWest domain.
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People are being advised not to enter any personal details on this webpage, as scammers will then use them to access your bank account. The phishing email was first reported by Which? who pointed out a few signs that showed it wasn’t from NatWest, reports the Mirror.
The email doesn’t come from an official NatWest email account, ending @natwest.com. Instead, it comes from an address ending @natwestsecure.com.
The email also begins “Dear Customer” rather than addressing you by name. The fake website also contains errors, including the wording “Online bankingservices”. A genuine email from NatWest will always contain at least one identifiable piece of information, such as your name or partial postcode.
A NatWest spokesperson said: "Criminals are using phishing emails to trick customers into giving away their bank details or downloading malicious software. A genuine email from NatWest will always contain at least one identifiable piece of information, such as your name or partial postcode.
"If unsure about an email do not click on any links, do not enter your bank details and do not install any applications or software to your device. If you have done so contact your bank immediately."
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