NatWest customers have been left confused after being charged twice for payment. The glitch has resulted in a lot of people entering their overdrafts.
People who have an account with the banking giant have taken to Twitter to complain. In a complaint to NatWest on Twitter, one person said: “I've had my transactions duplicated which has put me in overdraft and I will have fees if I don't supposedly sort it by 3pm today. I didn't make any same payment twice?”
A message on the NatWest app reads: “Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should. We’re really sorry for any inconvenience," reports BirminghamLive.
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A second Twitter user fumed: “Just received a message from you saying that I have gone into my arranged overdraft and may incur charges for using my overdraft. Pay in cleared funds to minimise charges. Err, what [on] earth is going on please?”
A third added “I am in an overdraft yet I have not spent this money, please could I have assistance.” And another flocked to social media to say: “You’ve double charged me.”
Natwest replied to one on social media and said: "Please don't worry as charges caused by the duplicated payments won't be applied."
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