A mum says she found a pencil in her Burger King order and was told by staff "not to worry".
Leanne Daly had decided to treat her children to a takeaway but on biting into her Chicken Royale with bacon what she first thought was an eyeliner pen rolled out.
The 41-year-old said she could "not believe it" and immediately called the restaurant in the Strand, Liverpool.
She said she was told it was "only a grease pen" that's used to mark the burger wrappers, the Liverpool Echo.
The mum-of-two from Bootle, said the staff member then said to get a refund online before hanging up the phone.
She had ordered the food on Monday (October 3) after deciding to have a night in with her kids.
Leanne orders from the fast food chain "all the time" because the food is "really fresh".
She said: "My son passed me my burger, I had some and felt something weird.
"So I opened it up and a pencil rolled out. I thought 'what the hell is that' as it looked like an eyeliner.
"So straight away I called them up and asked for an explanation and told them I had something in my burger.
"I described what it looked like and she told me 'not to worry' as it was only a grease pencil they used to mark the burger wrappers."
Leanne said the employee told her to "rest assured" that it was not eyeliner as she was the "only woman on shift".
Referring to the idea of getting a refund, the mum said: "I thought what good is that to me? It should not be in my food anyway and she was not apologetic at all.
"My first thought was that someone has been doing their makeup while trying to make burgers at the same time and if they have missed a pencil going into a burger what else have they missed?"
Leanne and her sons decided not to eat their food and instead got a refund.
A spokesperson for Burger King said: "We apologise for the impact this incident has caused and have investigated the matter raised.
"We want to re-iterate that Burger King® UK strives to deliver the best customer experience and the highest-quality meals possible at all times. We will be working to ensure all necessary measures and staff training are reinforced to meet these standards."
