A mum says she saw £100-worth of Christmas presents go missing during a shopping trip. Nicolle Loughlin was at the Rock in Bury on Saturday (November 26) with her little boy.
She says was pushing her son's pram with one hand and holding two carrier bags in the other when she felt a 'tug' and her handbag move.
Nicolle, 30, says she then realised it had disappeared. She had spent around £100 on two charms from Pandora.
READ MORE: Eurythmics lyrics heard from Night & Day in neighbouring flat, council claims in court
Nicolle believes the bag was snatched. She says she was in Marks and Spencer at the time.
Bosses have reviewed CCTV footage. They said it was not possible to determine whether the bag went missing in store and have 'offered a gesture of goodwill', which Nicolle has accepted.
Nicolle, from Cheetham Hill, said: "I was in the store and had two bags on my arm. The smaller bag was at the front of my hand. I was distracted as I was shopping in the food hall, my son was tired and fed up and I was pushing him around.
"The next thing, I felt my bigger bag move and as I looked down I realised my bag was gone. The store was really crowded and busy because it was 5pm.
A spokesperson for Marks and Spencer said: "We hold ourselves to the very highest standards of customer service, so we were sorry to hear that this customer was unhappy with her experience in store.
"Our customer service team have since spoken to the customer directly and whilst it was not possible to determine that the bag was lost in our store, we have offered a gesture of goodwill which the customer has accepted."
Greater Manchester Police confirmed the incident was reported to them at 6.30pm on November 26. They have made no arrests and are still waiting to conduct CCTV enquiries.
Read more of today's top stories here
READ NEXT
- "I told him not to drink that whisky”: Man attacked stewardess after she saw him out of his seat during landing
- 'I am broken beyond words:' Family's heart break as son, 5, dies choking on a pin
- Driver died after Audi and Fiat 500 began 'racing' through the streets at high speed, jury told
- Manchester named one of the best places to visit in the UK in 2023 by Time Out
- Controlling man called partner 'dumbolino' and said 'it's like looking after a baby' after she suffered stroke
