A mum has said she'll never return to Center Parcs after her £1,100 break was "ruined".
Daniela Sponder spent three hours and 40 minutes driving to the Sherwood Forest site in Nottinghamshire on July 1. The 35-year-old paid extra for a lodge for herself, her husband, and two children, a son aged two and a now 16-week-old daughter, so they could be by the lake.
But when they arrived, they found the back patio was covered in bird excrement. Daniela, who works in HR, raised a complaint with guest services on the site, and says she was told it would be sorted within the next 24 hours and it would be jet washed.
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However, Daniela said that time came and went, and she was forced to raised the issue again. Eventually, workers came out to clean it using a bucket, mop and bleach.
Daniela was furious that bleach was used in an area where her children, especially her two-year-old son, would have played, and said they were unable to do so because bleach has been used.
She told Nottinghamshire Live : "When they arrived with that, I thought are you having a laugh? The equipment was completely inadequate with inappropriate methods used, there was a lack of common sense and it's a massive health and safety hazard.
"Even when we got to the lodge and saw the bird poo. I understand we were near a lake and it can get dirty very quickly, but I wanted there to be the highest standard of cleaning possible and it was filthy. There was no chance my children were going anywhere near that. It was a bit of a disappointing trip in that sense.
"We were really looking forward to it, as we couldn't go abroad this year because of the birth of my daughter, it suited us well and it was a little adventure. But since all that happened, it's put us right off ever going back."
After coming home to South London from their holiday on July 8, Daniela raised a complaint with Center Parcs, but says she has been left "disgusted" at how it has been handled. She said she wants a "sincere apology" from Center Parcs.
Daniela said: "I did receive a response from them, saying that the situation was out of their control, but I thought that's not good enough, and wanted to escalate it to management. But I don't believe this was done and I don't think it was handled in the appropriate manner.
"It's all well and good when money is taken, but basic safety and hygienic matters were not taken into consideration. We're talking about young children being able to play outside but they can't because of the bleach."
Center Parcs was approached but did not wish to comment.
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