A mum-of-four has claimed her family has been left "freezing" for over a month, after engineers failed to fix their dodgy boiler.
Tamara Pithie and her four children moved into a housing association home in Walsall, in the West Midlands, just a few months ago - at the start of October.
For over 40 days, the mum and her kids were left suffering, she said - with no hot water or heating in their home - after engineers' failed attempts to get their dodgy boiler working, report Birmingham Live.
Tamara has now claimed that she's at her wit's end with the problem, and has been left feeling "mentally exhausted".
Since the problem began, the mum said she's been going back and forth with the housing association GreenSquareAccord.
Engineers that attended her address to fix the matter have only gone on to misdiagnose the issue, she said, with her boiler breaking just "10 minutes after they leave".
Tamara added that most engineers believed her gas valve is faulty - but the problem persisted.
On the family's plight, a fuming Tamara said: "I'm calling Worcester Bosch and GreenSquare daily to see what can be done. I wait in for engineers to fix it, only for it to break 10 minutes after they leave.
"I'm so mad - it's disgusting for them to leave us without a warm home for so long. No-one seems bothered, they blame each other."
She continued to say that she's worried for her children's health, saying: "I'm terrified my children are going to be left without heating throughout winter. It's heavily affecting my mental health.
"I can't properly take care of my kids. They can't even have a nice bath."
Tamara went on to say that because of the issue, she has been forced to purchase tiny heaters to get some warmth into the house.
However, she is now struggling financially to keep up with the costs of running them - claiming that it's costing her a whopping "£15 per day", despite their size.
On contacting GreenSquare bosses - who sent another engineer to the family home - the housing association said the boiler did not have credit on its metre.
Therefore, it made it "not possible to properly diagnose" the issue.
Tamara has however refuted that claim, saying that she "always has credit".
A GreenSquare spokesperson said: “We are sorry to hear about the issues our customer is experiencing with heating at their home. Our contractor PH Jones and Worcester Bosch visited the property on several occasions recently to fix issues with the boiler.
"On the most recent visit, Worcester Bosch attended and found there was no credit on the customer’s pre-paid metre. It is not possible for us to properly diagnose issues unless there is credit on the meter.
"We have advised the customer that when they have credit on their metre, we will return to explore any issues and resolve them. We provide free support to customers experiencing challenges paying their energy bills and we have a cost of living hub on our website which offers free advice and guidance.”
A spokesperson for Worcester Bosch told The Mirror: “Our customer service team is always on hand to support customers who are experiencing issues with their heating appliances. We always aim to go the extra mile to ensure that our customers are happy.
“We have attended this property 3 times. On two occasions the gas meter had been turned off and when our engineer turned it back on the boiler was working. On the third occasion the electricity supply had been turned off and again the boiler was working following the re-instatement of power. No boiler fault was found on any of the visits.
“For a boiler to function it requires both gas and electricity, and on these occasions that wasn’t the case.”
